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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: It's pretty easy to describe bad experiences, but... posted by John N on February 19, 2007 at 09:51:31:
Yes you are right, it is easy to focus on the bad and I quess I just wanted to vent after hearing some of views expressed here and elsewhere.It seems that some want to blame the customer for not knowing how to ask questions, that dealers must "qualify" their customers and that warranted rudeness is to be expected so I started this thread to hear what others have to say and to see if others felt that these attitudes could be part of the problem.
So, for balance I'd like to thank the following for their product/services: Herbie's Audio Lab, great product and prices; Audience, great service and product support; Ayre, I had an excellent chat with someone (sorry I forgot his name) after buying a CX-7e used; BAT, Victor returned an email within the hour and was very helpful with a problem I had with a used amp. Of course these people are well-known here, it's where I learned of them.
It is painfully clear in this part of the US that the industry is in trouble, most lines are just not represented. It took a lot of work to educate myself while buying and selling used along with a few new purchases. And in my defense, I try not to waste dealers time and if I buy used, I do not call them for help I call the manufacturer and I've never been let down.
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Follow Ups
- Re: It's pretty easy to describe bad experiences, but... - subdud 11:14:10 02/19/07 (1)
- 10 satisfied customers will each tell one person, and ... - mitch2 13:00:14 02/19/07 (0)
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