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Planar Speaker Asylum Welcome! Need support, you got it. Or share your ideas and experiences. |
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In Reply to: I guess I am more forgiving. I do not need to get irate over a minor issue, I complained.. that's enough posted by Elizabeth on February 24, 2010 at 20:47:09:
Heck, you've gone way more ballistic over this than I would. First I would have called them and very politely and forgivingly asked them what to do next? (BTW I don't think I would have wasted any of my time by posting and then replying to this thread.) If I concluded that your dealer's and/or Magnepan's response was unsatisfactory, I would have quietly gone ahead and disputed the charge with my credit card company.
Firstly and lastly this is a "business", and a hobby next.
Now if I were in charge in Magnepan's headquarters, I would have aplogized and shipped you out a new pair and arranged for return of the defective set. Furthermore as a demonstration of good faith I would send you a free pair of refurbished MMGs (they must have some of those in stock as returns from buyers who have stepped up the ladder) as compensation for your trouble.
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Follow Ups
- Magnepan have to ask for your forgiveness, before you offer it. - Norman M 09:09:21 02/25/10 (0)
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