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So called "wetbacks" and quality control (given that you mentioned my name) ... :-))

Mr Gunn,

You mentioned that you rarely come across manufacturing defects in Maggies built before the end of the 80s ... yet, nowadays it seems to be endemic.

That is indeed a sad thing but I would suggest that the culprit is not necessarily the worker. After all, the same Turkish migrant worker builds Mercedes in Germany that builts (GM) Holdens in Oz ... yet the Mercedes quality control means that the cars produced in Germany seem to have less faults than those produced in Oz! :-))

So perhaps it all comes down to management philosophy in terms of the "value" of QC? And kaizen. (Was Magnepan pleased to take Elizabeth's call? Did they immediately call a QC meeting about this screw-stripping report?)

Regards,

Andy

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