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In Reply to: Will paypal accept your three attempts to contact and start helping you? posted by alaskahiatt on December 9, 2023 at 14:34:48:
"item has been retained by custom ; can't make a clearance and sent a list of handlers(customs brokers ) to consignee(receiver) ; there was no reply and it was returned
"
was what French post replied to NZ post about why the parcel hadn't been cleared. The report indicated that they had attempted contact several times but were ignored so they returned the parcel as "undeliverable". They provided me with the address and instructions which I followed exactly so this doesn't make any sense why this occurred.
What I found most galling was that on Messenger (which is the only place I get any response) the "bot" (I can't tell if it is just an automated bot or a real person) asked me to send it back after it arrived. Yeah right. I'm going to hang on to it until I get what I am owed back and THEN I'm going to insist they pre-pay the return otherwise I have zero leverage.
Even if Paypal refund the 212 euro, I am likely to lose 66 euro as that was paid by me to NZ post and I can't reverse that charge unfortnately!
Regards Anthony
"Beauty is Truth, Truth Beauty.." Keats
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- RE: Will paypal accept your three attempts to contact and start helping you? - flood2 16:01:11 12/09/23 (0)