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old, deaf , entitled audio goons

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Posted on September 15, 2022 at 18:31:00
Wojciech
Audiophile

Posts: 4119
Joined: June 23, 2009
I received today an email demanding full refund for speakers I sold on Usaudiomart four months ago. Buyer said that there is a problem with tweeters on one of the speaker. I did notice that two months ago he opened them up to check if everything is "original" took pictures and put them up for sale extolling their virtues. Later he lowered the price stating that he stumbled on excellent deal and is letting them go cheaply. Now he claims that he is hard of hearing, never played them loud and it took his friend to point the obvious. Most amusing thing is that he is a chairman of an audio club. After so many years on Audio Asylum this is actually the least surprising. He will talk to Usaudiomart and paypal about it.

 

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Nuts!, posted on September 15, 2022 at 19:49:42
I have a lot of experience buying, and selling, audio gear. It goes without saying that the seller in the transaction has an obligation, but the buyer has an obligation as well. And that obligation is to notify the seller, in a reasonable amount of time, if the gear arrives and does not conform to the description, or rating, in the ad.

If he knows that he is hard of hearing, it is his obligation to find someone with good hearing to asses the speakers and inform you of any deficiencies immediately. If a blind man bought a TV from you, wouldn't he have someone come over to tell him that it had a picture?

Beyond that, in the intervening four months could the tweeters not have aged, been overdriven or the crossover failed? The item is used, if he wanted a new item, with a warranty, he should've gone to a dealer.

 

RE: Nuts!, posted on September 15, 2022 at 20:38:21
Wojciech
Audiophile

Posts: 4119
Joined: June 23, 2009
The speakers in question are vintage and over forty years old. What gets me it's the audacity to ask for a refund after four months of ownership. I wouldn't be surprised if paypal freezes my account given their policies...

 

I think you just have to make your points and stick to reason., posted on September 15, 2022 at 21:11:23
It gives you the best chance of success. But it is nuts, IMHO. So sorry. I moderate all of the forums on USAM, but I don't think that I can help you. Ultimately, it will not be a USAM thing but a PayPal thing. Did he leave you feedback? That is material. Do you have record of his attempt to sell the speakers? that is material. And showing that he took the speakers apart is material as well.

Good luck, as sellers, these are the things that drive us nuts.

 

Outrageous!, posted on September 16, 2022 at 10:59:42
Gerry E.
Audiophile

Posts: 2192
Location: Saratoga Springs, NY
Joined: February 19, 2000
Four months? That's absurd! Viridian made all of the relevant points, the most important being (my bold):

"...but the buyer has an obligation as well. And that obligation is to notify the seller, in a reasonable amount of time, if the gear arrives and does not conform to the description, or rating, in the ad."

Four months later is not close to being reasonable. I agree with V, you should stick to your guns and not give in. Please let us know what PayPal decides.

Gerry

P.S. The buyer wasn't in Connecticut, was he?

 

RE: old, deaf , entitled audio goons , posted on September 18, 2022 at 20:24:42
audioasylumman
Audiophile

Posts: 425
Location: Canada
Joined: August 28, 2007
I would report him to the moderators on US Audiomart and see if you can get him banned from the site. Also go on their forums and put out a posting describing your issue in the Negative Feedback section.

 

RE: old, deaf , entitled audio goons , posted on September 20, 2022 at 18:35:56
Wojciech
Audiophile

Posts: 4119
Joined: June 23, 2009
Nah, a few days have passed and I haven't heard neither from Paypal nor from Usaudiomart. I'm not into reporting people. It never really helps. I hope that's the end of "the case".

 

Finale, posted on November 2, 2022 at 07:50:52
Wojciech
Audiophile

Posts: 4119
Joined: June 23, 2009
I received an email with apologies from the old chap today. When he was futzing with speakers, for reasons he no longer remembers he decided to change wire terminals on one speaker. He made a mistake during the procedure which resulted in loss of output from tweeters. New owner discovered the mistake and corrected it.
Maybe I was too quick to judge the character of the person and he actually got some old fashioned class after all.

 

RE: Finale, posted on February 21, 2023 at 13:37:28
sony6060
Audiophile

Posts: 1465
Location: USA
Joined: August 8, 2014
Lots of audio idiots out there that make a mistake and will blame you.

 

RE: Nuts!, posted on April 7, 2023 at 17:27:23
Ohighway
Audiophile

Posts: 1
Location: MD
Joined: April 7, 2023
People who expect anything resembling a warranty on vintage equipment are nuts.

If asked I'd say "sold as is as the original warranty has LONG ago expired".

 

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