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RE: Warning about dealing with FNAC

185.252.222.37

In Reply to: RE: Warning about dealing with FNAC posted by flood2 on December 09, 2023 at 13:42:59

Your experience with FNAC is nothing short of a horror story! It is exacerbated because you are outside the European Union. There is a well established trend these days that online Vendors make it as difficult as possible for a customer to connect directly with them via email. It possibly has something to do with Spam but it is morally reprehensible for FNAC to treat a customer in the way you have been treated. I deal with www.jpc.de for items I cannot source locally and I find them a joy to work with in the past 20+ years. Always attentive and conscious of giving the customer the best buying experience is how I would characterise JPC's performance. I am in the European Union of course and that helps enormously. I really hope that you can get this sorted satisfactorily. I have no connection with JPC, obviously. I am merely a satisfied customer of that business.

Follow Ups:

RE: Warning about dealing with FNAC - flood2 12:52:32 12/11/23 (0)
I deal with JPC too - they are very professional and prompt in sorting out issues and a complete contrast to FNAC.
I only ever had one issue which was where the parcel was inspected at Frankfurt customs - the package was opened and then repacked (as indicated by the tape and the attached packing slip from Deutsche Post). The problem was they left out one of the items and it looked like the inspector was lazy and used a hooked box opener knife which he stabbed through the box lid which unfortunately went deep into the package and damaged the front cover of a record on that side. Fortunately near a corner away from the vinyl.
Anyway, without any delay, JPC immediately responded to my photos and explanation and refunded the missing item and gave a 10 euro compensation for the damaged record. I was expecting to have to wait for them to claim on insurance.
That's what I expect FNAC to do!
Regards Anthony

"Beauty is Truth, Truth Beauty.." Keats

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