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In Reply to: RE: Bully eBay buyer--or am I crazy? posted by D Harvey on June 29, 2016 at 09:03:24
Offer him a full refund upon the return of the album. Make sure you do this through the eBay email system.
Follow Ups:
Maybe I'm being unreasonable, but I'm not going to do that. I'm willing to accept a negative feedback. If eBay rules in his favor (it's already gone to that) I will probably end all my auctions and never sell on ebay again. I won't operate in an environment where others dictate that I must tolerate being shaken down by whoever decides they want free money from me. This was actually the second time this record sold as it is. The first "winner" bid $303 and then decided the next day he didn't want it after all. I don't ever want to see that damn record again.
dh
take a look at the feedbacks that eBayer has left others on buys. See if there's a pattern.
One buyer in the past year claimed the guy sold him a sealed LP that was "unplayable". Could mean it was warped...could mean it was re-wrapped. My guy offered a partial refund as remedy.
The problem with eBay's feedback system is that it's been defanged to the point that it really means very little. With eBay's moderation system, it appears that it is really difficult to get negative feedback to stick or sometimes be allowed at all. It used to mean a lot more to have all positive feedback.
Once upon a time, I would have folded to this kind of thing just to preserve our perfect feedback. I suspect a lot of that goes on too and is invisible in feedback. I don't depend on eBay for my livelihood the way I used to, and I'm at a point in my life where I've had enough of con games and extortion to just say "enough". I'm tired of having my money sucked away by vampires.
Thanks for the replies.
dh
I had an experience with a seller that ran thus:
I bought a nice tube (a 5692) at a good price. It arrived packed as well as a tube could be packed--the seller did his part and then some. The tube was shorted. I checked his feedback, which was terrific. My conclusion was that the tube was mishandled in transit through no fault of the seller. I sent it back and he refunded the money. Since there was no transaction I couldn't leave feedback, and I wanted to leave positive feedback; people need to know when a seller actually knows how to pack a tube.
Hence my question to all: What could I have done to prevent this? I'm no newb at this, but I've sold very few sealed records, and no MFSL's that were sealed in the past. I've seen sellers that offer to unseal records before shipping to eliminate this risk, now I see it's not such a crazy thing to do. With all the extra packing board inside that cover, it must have taken some serious blows to do what is shown in the pics he sent me. I can imagine some tricks employing bubble wrap or some such to crowd the disc to prevent it from moving in a mild shock, but anything that would hold it against a really good jolt would pose other risks to the cover and possibly the disc. So I guess there may have been something I could have done a little better to harden the thing against what happened, but I really doubt it would have prevented all the damage (assuming those pics really do show my record).
What I'm really guilty of here is not protecting myself. I've done enough eBay to know better, but I'm rusty on selling items this valuable. I should have insisted on Priority Mail with insurance. Then it would be between him and his local postmaster, and I wouldn't get hit up for money. Hopefully I would still hear about mistakes and learn from them, but I couldn't be held financially liable for the damage. It's worked well in the past, I just need to remember to protect myself in the future.
Your tube seller went above and beyond btw, WAY above IMO. I assume he tested it beforehand and it was OK (I've sold a few tubes myself). Whether I would warrant something like that would depend on a number of things, mostly is it new or used? Can I get a truly like replacement easily? With rare NOS, it's as-is with my word it tested as reported for me, and any losses are covered by insurance. It's probably worth mentioning that I'm a warranty professional by day.
Don't let me do it without the fez on, so quoth Steely Dan :-)
dh
What I do is charge the buyer a reasonable shipping fee or offer free shipping. If the item sells for a higher amount, I will upgrade the shipping method and insure the item on my dime. You need to protect yourself. I never offer a partial refund only a full refund upon a safe return.
....in this case, the item is already damaged. Safe return can't really happen. Good suggestion though.
dh
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