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In Reply to: Just curious... posted by kuma on April 22, 2007 at 14:43:33:
Hi Kuma,It is indeed the speaker. I connected another pair of speakers, and they operated perfectly. When I spoke with Wilson, they suggested that I connect the left speaker to the right speaker channel and see if this corrected the problem (the problem would then indicate issues with the amp). I did so and the speaker's issue was reproduced.
Thus far, I have nothing but praise for Wilson Audio. The Wilson Audio representative I spoke with was professional, courteous, sympathetic and genuinely concerned about this issue. We discussed the 7" driver's erratic performance (working/not working) prior to it stopping performance altogether. He offered possible causes of the issue, stating it could be a resistor (a fairly simple repair), or the driver (not as simple of a repair as the resistor). The Wilson representative stated that he also owned a pair of Wilson Audio Sophia Series II speakers and would have been disappointed as well if he had experienced problems within the first 6 months of ownership. I did receive a voicemail from my dealer stating that they were ordering a resistor, and would begin there in diagnosing the problem.
To clarify my original post, my primary complaints are: (1) My local dealers reluctance to accomodate my work schedule in order to provide diagnosis and repair services; (2) Having an issue with such an expensive speaker this early in ownership; and (3) A concern whether the dealer can repair correctly (based on prior history), and return the speaker to its originally intended specs and performance. As you are aware, Wilson Audio manufactures these speakers to precise design, build, and performance. Personally, my preference would be that the speaker is repaired at the manufacturer to ensure it is returned to its originally-intended design, spec and performance. If I lived in Utah, I would insist upon it. However, shipping these beasts presents a whole new set of issues.
The other dealers I work with (one local, one in a city about 3 hours away) have always been great in accomodating my work schedule. They have provided demos, equipment setup, and return visits for optimizing/tweaking the equipment during the early morning hours, at/after 5:00 p.m., or on Saturdays. Going forward, I will ensure that the dealers I work with can accomodate my work schedule; this is critical because it is difficult for me to take off work, particularly during certain times of the year (spring/summer).
Thank you for your input,
DDM
Follow Ups:
nt
________
"Occasionally we list eccentrically, all sense of balance gone."
"The 7" driver of the left speaker in my VERY expensive speakers went out without notice. The speakers had been operating eratically for a few weeks, and then without notice, the 7" driver on the left speaker went out."
have those little slots that spit out daily status reports, warning of impending problems?
"VERY" is funny enough, but in addition I guess she wanted notice by certified mail.
________
"Occasionally we list eccentrically, all sense of balance gone."
Would you care to address the points made by the dealer in his post?
It is interesting to note that you haven't responded to the reply by your dealer?!!! Here you are saying that Wilson is doing a great job, but you don't feel comfortable having them repaired in the field, by your dealer (which apparently after your calls, Wilson still feels comfortable with making the repairs).You say that you question your dealers ability to repair the speaker properly based on past experience? What repairs have they done for you in the past that you base your experience upon?
So far all I see is cranky customer that is badmouthing a dealer for no reason.
"So far all I see is cranky customer that is badmouthing a dealer for no reason. "Did you fail to notice that it was Wilson themselves that she eventually called, thereby bypassing the dealer, IOW The dealers after-sales support is crap.
Cranky after dropping 10Gs on a malfunctioning speaker, you bet! Insisting that the speaker get fixed at base is commonsense and lends for piece of mind, moreso because the dealer seems inept to his responsibilities as purveyor of high value products.
Music making the painting, recording it the photograph
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