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My Tyler Acoustics Signature monitors arrived with a broken crossover board which caused a shiot circuit causing one tweeter to at first sound bright then when turned up as the speakers broke I nthe tweeter deveoped a very raged audibile distortion when the speaker was turned up. I sent both speakers back as I wanted the tweeter fixed & both speakers ugraded with Cardas copper binding posts.Ty, fixed the crossover said the tweeter (which I gather along with thier magnesium bass drivers are quite hardy with the upgrade via UPS although I asked him to send the FedEx since they handle freight much more gently with far few transfers .I live in Canada & already the speakers have switched trucks 3 times .I worry about these heavy speaker in those boxes with only a Styrofoam cap on each end.My question is given the heavy speakers & longer transit distance, have folks had trouble with breakage on thier sig monitors? I also worry about loose components due to being dropped or tossed around too much. I live in Canada which is 6 day ground business days from Kentucky & can ill afford to have damaged speakers arrive again. How do folks find the packing materials on these speakers?I wish I had paid for airfreight now as they would have arrived being handled only a couple of times.
Again what experience have Tyler owners had with say across country shipping?
Thanks
Bill
Follow Ups:
Upon reading my post again I feel I need to apologize. Ty,offers only the finest in both products & service & although I wished he had used FedEx,I do believe he was just trying to get the product back to me ASP.A few have written elsewhere that the caps are not Styrofoam but rather a much hardier material & none have reported damage issues.I did no mean to disparage Ty or his products as the speakers & the high quality drivers & crossovers etc. speak for themselves as does Ty’s commitment to his customers .I was reacting to my frustration over receiving a damaged speaker that must have been dropped from a fairly decent height to jar a crossover board loose.I see no one responded to my post which speaks for itself.I also do not trust UPS since many of my fellow Canadian audiophiles have reported damaged goods that had been handled very roughly.If anything Ty shipment of the speaker using UPS speaks to his trust in the packing materials.
I was told by a UPS employee that UPS has big sorting warehouses with conveyer belts as much as 25 feet off the ground. A fall from that height is fatal to just about anything, and if something gets jammed up things start falling off. Shoop shoop shoop... WHAM WHAM WHAM. I had a case of simply amazing destruction that I couldn't begin to understand, until I heard about those 25 foot high conveyer belts.If your speaker(s) took a fall from anything remotely approaching that height, the damage sustained isn't surprising.
I use another ground carrier that doesn't have such huge, high-tech sorting warehouses.
Duke
I imagine that most things arrive undamaged & the chance of having a speaker dropped twice is remote.I wish he had waited a day or two & gone FedEx.He replied that anyone including FeEX can drop a speaker.I just have to trust his choice & see what arrives here this Wednesday as that is the arrival date.Perhaps I will get lucky.I just want to have a undamged set of sig mons as they are the final piece in my upgrade.I have a chronic degenerative illness & rely on my 30 years of collected music to get me by as I an a shut in.Ty, to his credit, has said that he will make sure I get a undamaged set of speakers in the end.I have my fingers crossed on this one.In the long run I know Ty will make sure I have a viable pair because that is th type of person he is.I just get impatient as these things take weeks since I am way up here in Canada.
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