Shady Lane

I would think driver would leave a note on door if he did stop.

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passion4audio

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In Reply to: Pereformed a FedEx complaint search......... posted by Jimmy on January 3, 2006 at 06:54:48:

I usually get "attempted to deliver, nobody home" notices. This proves the driver actually made the attempt.

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Re: I would think driver would leave a note on door if he did stop. - Jimmy 16:39:55 01/03/06 (7)
Not with FED EX. After all, they wish not use their 'ace in the hole' trick. It is actually not the driver, but the organization. They work their employees 12 hours a day with next to impossible schedules in some areas.
- No offense, but you obviously do not know how Fedex is structured - Len_ 11:39:28 01/04/06 (6)
  Fedex delivery drivers are not employees like UPS. They are contracted workers. Fedex operates on a different business model then UPS, from how they run their routes, scheduling, QCA, payroll, etc. The fact Fedex uses contracted workers (versus full-time, benefited employees) is one plausible reason why customer experiences may differ so much.
  - Re: No offense, but you obviously do not know how Fedex is structured - Jimmy 14:41:32 01/04/06 (5)
    Whatever- it is not well managed, do you believe it is?
    The amp, again, did not arrive today, yet FED EX claims it is on the local delivery truck. It is BS.
    - Re: No offense, but you obviously do not know how Fedex is structured - Len_ 11:09:49 01/05/06 (0)
      I believe Fedex is as well-managed as its weakest link. Although the company has rigid policies for its independant contractors, it may not always be policed as well as it should be, especially if you live in a sparsely-populated area where contractor competition is minimal. Like UPS or USPS, some people are going to love Fedex and some people are going to hate Fedex .... mostly depending on their location. It's just that Fedex may be more prone to variations with customer experience due to its business model.
    - It Finally Arrives........... - Jimmy 07:03:47 01/05/06 (3)
      and, of course, damaged. All the foam was broken to bits & the top of the guitar amp case was pushed in about 1/2" plus the reverb tank screws were ripped away from the wood cabinet. Obviously dropped quite a distance or perhaps 'cartwheeled' out the end of a truck.
      Thankyou FED EX.
      - If you file a claim - unclestu52 13:33:24 01/05/06 (2)
        
        In Reply to: It Finally Arrives........... posted by Jimmy on January 5, 2006 at 07:03:47:
        
        make absolutely sure you take notes. Take down the respondent's name and number, and also get a claim number from him or her immediately. Don't become reassured if he says an inspector will be out. They will not send an inspector and should you forget, then they will say that the deadline for filing a claim has passed. Make a recording of the conversation if possible.
        I've been ripped off too many times from fedex.
        
        Stu
        
        FED EX still screwing up....... - Jimmy 08:17:33 01/10/06 (1)
        
        In Reply to: If you file a claim posted by unclestu52 on January 5, 2006 at 13:33:24:
        
        They return the amp to me after picking up per seller request to start the claim.
        I disagree FED EX is a great organization.
        
        I given up on FED EX........ - Jimmy 05:01:31 01/15/06 (0)
        
        In Reply to: FED EX still screwing up....... posted by Jimmy on January 10, 2006 at 08:17:33:
        
        Built a new cabinet & installed the amp chassis.

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