|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
69.179.60.119
In Reply to: FED EX is Shady......... posted by Jimmy on January 2, 2006 at 05:33:17:
Called terminal today & stated 'delivery or do I have to drive 90 mile round trip to pick it up'. Stated, no access to item as driver worked last Saturday to get Tuesday off & Monday was a holiday.
Follow Ups:
That statement 'attempted delivery, no one home/business closed' is a very common driver BS entry. It appears that plenty had employees and/or themselves waiting for a critical delivery & simply caught the driver lying. I am waiting to report if the amp is damaged tomorrow by this poorly managed carrier.
I usually get "attempted to deliver, nobody home" notices. This proves the driver actually made the attempt.
Not with FED EX. After all, they wish not use their 'ace in the hole' trick. It is actually not the driver, but the organization. They work their employees 12 hours a day with next to impossible schedules in some areas.
Fedex delivery drivers are not employees like UPS. They are contracted workers. Fedex operates on a different business model then UPS, from how they run their routes, scheduling, QCA, payroll, etc. The fact Fedex uses contracted workers (versus full-time, benefited employees) is one plausible reason why customer experiences may differ so much.
Whatever- it is not well managed, do you believe it is?The amp, again, did not arrive today, yet FED EX claims it is on the local delivery truck. It is BS.
I believe Fedex is as well-managed as its weakest link. Although the company has rigid policies for its independant contractors, it may not always be policed as well as it should be, especially if you live in a sparsely-populated area where contractor competition is minimal. Like UPS or USPS, some people are going to love Fedex and some people are going to hate Fedex .... mostly depending on their location. It's just that Fedex may be more prone to variations with customer experience due to its business model.
and, of course, damaged. All the foam was broken to bits & the top of the guitar amp case was pushed in about 1/2" plus the reverb tank screws were ripped away from the wood cabinet. Obviously dropped quite a distance or perhaps 'cartwheeled' out the end of a truck.
make absolutely sure you take notes. Take down the respondent's name and number, and also get a claim number from him or her immediately. Don't become reassured if he says an inspector will be out. They will not send an inspector and should you forget, then they will say that the deadline for filing a claim has passed. Make a recording of the conversation if possible.
I've been ripped off too many times from fedex.
They return the amp to me after picking up per seller request to start the claim.
Built a new cabinet & installed the amp chassis.
This post is made possible by the generous support of people like you and our sponsors: