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In Reply to: Re-stock fee? Hmmmmm..... posted by rlw on May 3, 2007 at 08:10:33:
your take is pretty much different than 100% of the opinions previously offered!Thanks for the input. I found a dealer who will do the return (after a week) free of charge and he's also a Devore dealer. Just like yesterday, we had a pleasant telephone call. ;-)
Follow Ups:
I believe most specialty dealer will offer home trial. That is what demo unit for. Most of my customers actually want to keep the demo unit instead getting a new from the box unit for the same price because the demo unit has already been broken-in.However, because of some mail-order customers lacking the confident, most of them want a new from the box unit. I even received an reply saying that how can he certain that I am not boxing up the demo unit and send it to him. Those customers just don't understand that I don't actually want to sell the demo unit unless the model is phasing out.
I guess this dealer did not see this one as a demo. There are a couple local dealers who will allow take home and one, since I know him, will allow without taking payment. However, product selection is very limited.It was a new product and he had not bought any stock of this product. It was going to be drop-shipped. Maybe he wasn't planning to have a demo for this unit in stock? I don't know. He did say his restock fee was 20%. Whether this is for all products or just this instance, I do not know.
because it is a big benefit to them and helps their sales. I just talked with one over the phone and we might do a free trial in a few weeks.in this dealer's case, he wasn't willing.
(all of these exclude return shipping, of course)
I found another dealer who was willing to do it for free. It will likely benefit him with regards to a future sale to me. I believe that the onus simply isn't all on the consumer to buy their way into better deals or arrangements in the future. I believe it should be a mutual relationship from day one.
I see from the posts here that most consumers think it's fair and would be happy to pay a restock fee of 20%. I don't understand it and I guess that is why this thread was so interesting to me. The times where a consumer would say, "yes, I'll gladly pay that", are fascinating. I was actually convinced but now I'm not so sure again now that I found a dealer who would work with me.
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