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In Reply to: Okay, what do you want the Bored to do then? posted by Raiderman on April 28, 2007 at 10:36:33:
Look, I have had absolutely nothing to do with Welborne and probably never will. That being said (and I have not even read this whole thread), it appears that Welborne is not providing much in the way of customer service. It appears, in fact, that their total lack of customer service is not an isolated incident and that posters complaining of such are pretty reasonable people who have calmly documented their experience (as opposed to nutcases on a rant).In light of this, legitimizing Welborne by continuing to accept their sponsorship (which is in fact a form of advertising) would appear to be a disservice to uninformed or unsuspecting members (who have not read this thread) who would order from Welborne thinking that their sponsorship was indicative of quality service.
Follow Ups:
and who also do not know about these threads?My guess would be not many.
Let the Asylum continue to take their money; let these threads continue to expose poor customer service.
If you order (and just for the sake of argument let's say), a Sony CD player, which you saw advertised in Stereophile, and that player breaks down, and Sony refuses to honor the warranty for whatever reason, would you, upon notificiation to Stereophile the circumstances of this defective product and Sony' lack of customer service, expect Stereophile to decline Sony's advertising from that point on?
Honestly?!
Yeah, I didn't think so.
(BTW, That laughing you hear in the background? That's John Atkinson, the editor for Stereophile, rolling around on the floor and laughing his ass off at the mere thought of that!)
It ain't going happen, and neither should it.
Advertising is just that, advertising.
It is not an endorsement.
If someone is naive enough to think one equals the other, that is their problem, and not the publication, or in our case, a website forum.
Well, ok, you've taken it "a step further". Assuming the Sony player worked when you got it, or you got it in the first place, that seems to be a level of service far and beyond what Welborne is offering to many of his customers. I would argue that a little common sense is in order, but we clearly do not see the issue in the same way.
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