|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
68.230.224.156
What to do after UPS denies the shipper's claim for damage. Do I have a recourse can I take the claim a step futher? What are my options?
Follow Ups:
UPS always denies the first, second and sometimes third claim. It's their job. If you feel you are in the right, do not give up. Ask to speak to a rep in the claims department and not a regular UPS person.
UPS self insures. Guess who profits from every denied claim....UPS will only respond to the party that PAID UPS for shipping and insurance. In this case the shipper.
UPS purposely makes it extremely difficult to actually talk with anyone who has real decision making power. The claims interface is an outsourced call center clerk.
If the shipper can actually find someone at the regional level to talk to, persistance and making a nuisance of the issue can sometimes lead to an approved claim- if only to make it go away.
Good Luck.
Best,
Been there, done that...time and time again!The problem with buying Electronics that do not have the original packing that have to be shipped is that you run the risk of it being damaged in transit. Even worse is when the seller is clueless as to what they are doing in the first place when packing the item. Further more, my experience when buying from ebay where a lot of times you are dealing with the trash monger that got some old audio gear out of a storage building and slapped it on eBay, they don't always know what they have and what to do with it. I actually had one guy that thought you simply dropped a Marantz 2220B receiver in a box and filled it with peanuts to ship it. Guess what? It was crushed and the carrier denied the claim.
It is the seller’s responsibility to properly pack an item for shipping. It is the seller’s responsibility to make sure that an item is packed to the requirements of the carrier that they are shipping. If something goes wrong, the seller must initiate the claim. If the seller is offering an item for sale with shipping as an option, they have a responsibility to make sure they know what the hell they are doing and how to do it! If the item is damaged because of poor packing on the seller’s part, guess what? THEY OWE YOU A REFUND. If they are punks about it, leave Negative feedback OR if the value is great, SUE them in small claims court.
Guess what, packing a piece of Audio Gear is a PITA and requires great care (takes me an hour to pack a Turntable for shipping). If the seller wasn’t even alive when the gear was made or never owned similar gear, you might want to rethink that purchase if shipping is involved and the original packing is not there. However, I’ve dealt with old Barney’s from the golden age of audio that could not pack worth the crap so…
Bottom line, if they are selling items with shipping, your job is to pay for the item and shipping + insurance. That is all you are responsible for. It is their responsibility to insure that the item is properly packed! If they screw up, they need to pay for it. If the carrier screws up, they need to honer the claim. If the seller doesn't pay for damages they caused by poor packing…
Sorry about your loss.
except it was a beautiful B&O tangential traking turntable. The guy literally dropped it in a box, poured some peanuts around it and shipped it cross-country. It was fuckin' *destroyed* when I got it. I was SO angry I couldn't calm down for several hours, literally hopping mad. I KNEW UPS was not gonna pay for that, I shamed the seller into refunding my money. BTW, the guy was a long-time Audiogoner, he defintely should have known better...
What documentation did you provide to UPS for your claim?
Mike "use your ears" Z
Was shipper a business or private party?What was the reason for the denied claim?
If it was a private party and UPS denied the claim because of poor packing and you have written proof of that. Then you need to show that the party was negligent in his packing of the item, IE pictures of poor packing. Therefore a reasonable person would believe that there would be a possiblity of damage during shipping, you go to small claims court.
Does this mean you will win, no, but that is your only chance. All so if you paid with a CC some cards will cover the damage but generally only if shipped by a dealer or manufacturer
Then you have to determine if your time is worth the cost of court.
The receiver doesn't exist as far as UPS is concerned...
This post is made possible by the generous support of people like you and our sponsors: