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80.226.0.1
Hello,i have trouble with Welborne Labs. I ordered in December and no supply got.
It answers also nobody to my E-Mail.
What have you for experiences with this company?
Follow Ups:
Common problem
Hi,Thanks but i little late for me...
that is unbelievable, wonder how they are still in business?
What I find amazing is that for all of these poor service stories I have heard about this company they are allowed to be an AA sponsor.
x
...and I had to call him after several weeks to get him to ship me what I'd paid for. When I called him (after no response to my emails) he acted as if he was being PUT OUT by my request for *my* stuff. I tried to be positive, even if I felt he was the one at fault, but he was downright rude. I hung up wondering if he had such a big chip on his shoulder every day.This was a few years ago, and I needed some parts in early February. Nothing exotic, Eichmann Bullet Plugs and solder. I decided to give WL another shot. I hoped that what had happened the previous time was an anomaly, that I'd get my parts quickly and without incident. Naively, I tuned out my prior negative experience. I clicked through the WL ad from the AA home page to buy my parts.
After all this time, other than than my CC charge, I've never heard a peep from The Good Guy-- yay or nay. I've sent a number of emails, all unanswered by WL. A month in, I was having Deja Vue all over again. Every company has troubles occasionally, and I do try to give folks the benefit of the doubt when I can, but a line has to be drawn somewhere. I filed a dispute with the CC company last week and I'll never use WL again, no matter how many great audio shindigs Ron starts.
I wasn't buying a specialized SET amp, I was buying plain old DIY parts, so I wonder how big the problem really is there at WL. Anyway, I'm posting my experiences to balance the knee jerk posts from the inmates telling us how good the guy is. YMMV. To me, at best, it looks like a good experience with WL is a crap shoot. I feel that getting what you pay for shouldn't be a game of chance.
If people are looking for a reliable source of DIY stuff, I re-bought what I needed from a place called TweekGeek.com last Friday and got my parts Monday. Coincidentally, they are also in Colorado. Mike Garner is one a real good guy, not one of the Good Old Boys.
Not to discredit Ron in any way. Not in any way.It's just that Dan Schmale (Doc Bottlehead) never gets his due respect for starting the gig in Silverdale, Washington as VSAC, where Ron helped/assisted Dan.
Dan was overwhelmed with the work involved in setting up a show, so Ron took the ball and moved it to Colorado.
It's a shame that he didn't honor all of Dan's hard work by keeping the same VSAC show name. That's my only beef with Ron.
Jack
Poor service, especilly several months of waiting between orders and deliveries with poor communication, or in this case no refund when one was promised is inexcusable. Regardless of whether he started RMAF or not. If it happened once or twice that is one thing, but I've read several similar stories.
sd
Insofar as the negative stories are accurate, I agree. But money rules this hobby, most specifically advertising money.
> > But money rules this hobby, most specifically advertising money.Perhaps that's generally true, but if it was for the Asylum, you'd have seen these threads disappear like they often do at other sites where ad dollars are more important than the truth.
However, despite your suppositions, these issues do cause us some concern. It appears that the problems have become an issue relatively recently as I don't recall complaints in the past. This just doesn't seem typical of Ron, which makes me wonder if something else might be going on.
-Rod
after all, inmates get banned when they don't act appropriately. Why not sponsors too?
nt
I have read this comment(concern) many times here on this site.
Seems it's their MO, but some here will tell you "it's normal". It does seem work does get done.So I guess you have to decide whether you want to live with this type of customer service for the long term? Or not!
My understanding is, they have good (low cost) products but why have the headaches in my opinion, there are other alternatives in the same space.
Same high value low cost products and you have to wait. But, and it's a big but, they keep their customers informed.
I wonder if Welborne has any clue how much their approach hurts business. I enjoy DIY and would love to try one of their kits but from the feedback posted here forget it.
Bill.
It would seem that if they took on more business they would be even slower so this might be a unintended way of controling the volume of sales they deal with?
Mitch
You could be absolutely right. I had two orders pending. One was filled a month after entry (and my card was charged) and the other I canceled a few days ago, and they acknowledged that today. However, they did not mention reversing the charge to my credit card.Understandably there was a delay. An item, Ech silver bullets, are in short supply and they had a low ball price on them. But they should have the staff to mention when they might be expected to ship. It takes more time to address a custoomer complaint filed with the credit card company. But then maybe that's what has them all tied up.
ray
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