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In Reply to: Re: I have not experienced what you are describing... posted by Don T on February 19, 2007 at 10:42:40:
I've already answered your question: I felt ignored and unwelcome. I also felt that I should have at least been acknowledged, perhaps a "welcome to the store, would you like to browse or is there something I can help you with?". Or maybe the salesman could have cleared the doorway so that a perspective buyer would not have to walk around him. Perhaps this was expecting too much?
Follow Ups:
Just about everything you say in this response and in your response to BJordan has to do with your feelings and your suspicions.Most audiophiles who enter an audio salon are just looking even if they claim otherwise. I don't blame dealers or salespeople who favor the status seeking purchaser. Audiophiles, ie. cost concious sound quality shoppers, are much tougher sells and usually require several visits before they make a purchase.
I go to Best Buy or Sears with your expectations. I'm looking for much more from an audio shop and there's nothing in your scenerio indicating the I wouldn't have recieved it at the shop you had problems with.
I'm sorry you feel uncomfortable with how the dealer "qualified" you.
While I appreciate your sympathy that really isn't necessary. My reason for starting this thread wasn't to just vent but to make a point: The audio industry is in trouble, SOME audio shops could do better and are part of the problem-just read some of the other posts, and if they want to succeed then quit blaming the customer. If they fail to do this then I for one have no sympathy for them. Did I mention that this shop closed its doors? That means they failed and that ain't just a "feeling" it's a fact.I "feel" that a customer should be made welcome. Please keep in mind that I had entered this establishment without acknowledgement from anyone, left and reentered without acknowledgement, started-up a system and waited 20 minutes before being acknowledged. What if I had simply walked in, started a system and ignored all the sales staff? Is this acceptable behavior? Aren't there basic social expectations from both sides of the aisle or am I old-school?
One thing that I do agree with you is: "I'm looking for much more from an audio shop"
On what basis do you say that "the audio industry is in trouble?"
"On what basis do you say that "the audio industry is in trouble?"Year after year of declining hi-end home audio sales. Here are some links to articles which I admit give only passing reference to the decline. Sorry for not making it easier but I'm not familiar with copyright laws.
http://www.audiophileaudition.net/audaud/JAN01/cheney.html
http://www.stereophile.com/news/111405audioups/
http://www.stereophile.com/asweseeit/106awsi/
http://www.itfacts.biz/index.php?id=P5927
http://www.findarticles.com/p/articles/mi_m0FNP/is_10_39/ai_64693935
Thanks for the links. Wow, I had no idea it was that rough. It's a real revelation. I've always believed that silicon economies and portable storage and playback have raised the low end a whole lot, but I wasn't aware how badly they've hurt the high end.I think it's hard to blame this on dealers. There must be all kinds of desperation out there.
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