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In Reply to: The Royal Scam - A Tale of Two Cables posted by garth on August 27, 2001 at 09:19:31:
The Fatman and what your {GOD} Garth say's is not true of our production cords.We ground our cords for production.And use a heat shrink Teflon which is expensive......The copper ribbons are 6'9's oxg free 9 gauge.Frozen to -109 degrees for 5 day's and damped and polished and very expensive+labor .I think you got a euro proto.Only by some sort of rare accident.
Your lack of talking to me before you let someone else in your cord concerns me!We already had a shuko replacement in the works!The cord never showed up.I would have replaced it with a non-prototype if this were done.The Genghis Khan is all pure silver...you have a choice of grounded or not.Most float for hum reduction...Good Luck.And please deal with a real dealer from now own.Like weekend enviraments.All this could have been avoided.Less stress on you and me Sincerely, Scott Hall @ EGA
Follow Ups:
If I send the "prototype" back to you, would you be willing to send a
production model to us for inspection. We could post the result on
AA.
Sure!Why not?I thought you were already sending it for 3 weeks.Do you want grounded or ungrounded? SH
Please please please send it we are soooo soooo tired of all this.Let's just send you a brand new one! But first send the real Micheal Angelo.Then leave us alone?!Deal???? SH
These are the conditions.
Garth will remove the work he has done on the cord. You will only
get the pieces that is left. I will not pay you the $400,- you wrote
in the e-mail to me that you wanted for the replacement (because the
new one is a newer version), I want the new one terminated with a
Schuko and I want the cord grounded. You send me the replacment cord
first. I return the proto after I have received your replacment. You
pay for shipping of the new cord to me. Do we have a deal based on
these conditions????If you do accept, you post a message to this board that you accept
and give me the date when I can be certain that I have received the
cord.
No you send the cord like it is.And I will send you a free new one.Grounded.You pay the shipping to get it to us and we will airborn express you the replacement.And the nasty letter to JA is corrected.That's my only deal.Scott
......sending Roy's proto cable (as is) to a neutral 3rd party here in the States (perhaps someone trustworthy on this very forum, such as Bob Neill), who can verify to Scott that the cable is in hand. Scott can then Airborne Express the free new cable to Roy and everybody wins.Each party pays their own shipping to make things less adversarial, as Scott has suggested above.
This, to me, is an excellent and simple solution, without any further animosity between the parties. Roy gets what he wanted in the first place (the grounded Schuko termination), and Scott stands behind his product and service. Again, everybody wins.
alan m. kafton
Thanks for trying to resolve the situation.
There is however a third party involved in this situation.
That is Garth. He has benn called a liar and had to stand
for a lot of unfair treatment from Scott. Garth has reterminated
my cord for free. He has also used a Schuko plug which he has
used considerable time to find. He is not very keen on letting
any competition having his plug and least of all Scott Hall.
Therefor it is out of the question to send the cord as it is
now.
This has gotten far too complicated. Have Garth quickly remove his Schuko and re-terminate with Scott's NEMA plug. Scott just wants his proto cable returned. He probably doesn't care a whit about Garth's Schuko in the first place. And you can reimburse Garth for that plug. To be fair, Scott just wants his original cable back, and he'll provide you with a brand new, grounded Schuko-terminated power cable in exchange. He's agreed to that.Keep this simple. You can reward and thank Garth at any time for his extraordinary service. But raising another emotional issue regarding Garth does not solve your situation, but only complicates it. Broadcasting these new issues will not help you resolve things either, but create more animosity.
Ask a neutral third party to be the intermediary, and get this taken care of. If Bob Neill doesn't agree to this, then Clark Johnsen, his dealer, can step in. Hell, if neither of them want to do this, I will. Let's get this resolved fairly for both parties, and now.
alan m. kafton
This is something I can accept, but Garth has the cord and I can`t
speak for him.
......and he is agreeable to my proposal."Thanks Alan I would agree to that. Sincerley Scott"
Are you in agreement as well, Roy?
alan m. kafton
It's your cord, and your money at stake. I would think that, being a professional, he will do what is best for YOU, the customer. Just ask him nicely to re-terminate the cable with the original NEMA plug, and arrange the shipping as agreed to between you and Scott Hall. Pay Garth what he feels is fair for his services (if he chooses) and for the Schuko plug he had to purchase. Simple.Don't stand on ceremony, or hurt feelings. Just get this resolved quickly, quietly, and more amicably. Everybody wins.
alan m. kafton
I accept and Garth has accepted to put the original termination on.
Now all that we need do is arrange the transfer. Again, Scott is agreeable to a 3rd party. Do you wish a 3rd party intermediary, or will you have Garth ship the cable directly to Scott? That's all that remains to decide.alan
I have already made arrangements for a third party to take care of
our agreement. I have will also tell John Atkinson not to persue
this.
Thanks for being a model of civility and
what can be accomplished on the web!Hat's off to alan and ken for the sanity-check.
æ
zip-zap
Yes, I sent an e-mail to John Atkinson of Stereophile with a link to
Garth`s description of what he found when he opened the cord and I
can assure you that if you don`t take this deal on the terms I posted
above, he will receive the cord to see for himself.
Then there will be no deal!!! I am not trusting you to send me
anything. Therefor I will hold on to my cord until you send me
a replacement. The cord is the only evidence I have of what has
happend.
Hi Roy (and Scott),I feel I should interject here. The issues at hand here are centered around constuction techniques and electrical regulations vis-a-vis the grounding concerns. Whether the cord is a real EGA product or not, we cannot confirm unless Scott can verify it being an authority at EGA.
Roy, snap some pictures of the cord and even camcorder it to retain the proof you value so highly at this point. I think in your best interests, you should try and get an actual factory new cord from EGA as it will have mush greater value than one which has been modified and worked on after market by thid parties.
Scott's words and conditions have been expressed here and I am sure that all of us would support any party who keeps to their end of the bargain.
As a last issue, remember that often in audio what often works is not the most elaborate and complicated solutions. Have you ever glanced inside a $6000 Hovland preamp? Scott for example, has given us some insight here to the quality of parts (and part treatment / conditioning) he employs in the powercords. We have to take into account the effort in research and time it takes to develop a product. A lot of what's in that cord is intellectual property too.
When issues of integrity are in question, we have to take into account that this can permanently damage reputations, and quite possibly lead to the demise of entire companies. The testimonials and reviews ARE the proof in the pudding and for this, EGA should be respected. We all have the luxury of our own discretion to determine the value of their products.
I hope that everything works out for you,
Ken.
Ken I commend you!You a are not insane on the asylum block!Scott
Hi Scott/EGA,No problem at all. It really bothers me when disagreements between customers and companies are dragged out into to public arena(s) without prior knowledge of the situtation from both perspectives. I certainly hope that a fair and hasty consensus for a satisfactory resolution can be reached. Thanks for visiting the Asylum, I always take great pleasure in reading and sharing any thoughts from the audio industry. Perhaps I can find it within my budget one day to sample and indulge in some of your product offerings.
Sincerely,
Ken
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