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Original Message
RE: Magnepan service hello....
Posted by josh358 on March 17, 2017 at 12:08:40:
I'm speculating that they can't afford to put someone on just as a backup -- remember, a consumer electronics product sells to the consumer for four times what it costs to make, and labor costs a company a lot more than the wage itself. And the nature of the company -- large enough to have highly specialized employees but not so large that they have more than one employee in every specialized position -- means that an unexpected illness or sudden resignation can be a real problem for them.
I saw that first hand at the factory, when the person who rebuilds old Maggies broke her leg and everything backed up. They were doing everything they could but the other guys in the factory just didn't have the specialized knowledge to repair speakers that may have been made before they were born -- it's a highly skilled operation, in which they will literally build an obsolete driver from scratch if they have to. And they'd gone out of their way to get things moving again, including hiring her an assistant when she came back in with a cast on.
That said, I spoke to Wendell and he's very much aware of the problem. He was talking about some procedural changes that could reduce this kind of problem in the future. To me, it seems most important that customers be kept informed if there's a problem because I know from my own experience that it's worse to have a delay and silence than it is to be told that it's going to take some extra time.
Speaking of which, I'm wondering where my backordered amp is! Audio Advisor said 5-7 days, but it's been two weeks and it still hasn't shipped -- or if it has, they haven't told me. I think it's time to give them a call . . .