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Original Message
A note from Wendell
Posted by josh358 on December 20, 2016 at 17:04:11:
Wendell called this evening to say that he'd seen the thread, and wanted to respond. Here's his statement:
"Instead of online ordering, Magnepan has made a change in a different direction. All orders, no matter how small, require that Wendell first consult with the customer to be sure that it is a good fit and will meet the customer's expectations. Magnepan's business relies on customer satisfaction and referrals. This new policy is more labor-intensive, but as a result, the level of customer satisfaction has increased and returns have decreased.
"Magnepan has a crisis in our service department. Our new service manager has been in the hospital with a serious illness. Employees in other departments are trying their best to take up the slack, but it is a struggle. Magnepan asks for your patience while we fill this position.
"If you get voice mail in other departments, you will get a return phone call. In an ideal world, you would never get voice mail at Magnepan. But, we have a small staff and sometimes we are all on the phone."