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PS?! P.U.!!

Posted by rossini61 on July 10, 2021 at 13:55:41:
Very unpleasant conversation with PS Audio yesterday:

Me: I am ready to purchase one of your (four-figure) power regenerators.
Can you possibly do something for me on price?

Sales rep: (Long **very intimidating** silence) We have a trade-in program.

Me: Thanks, but I don't really have anything to trade.

Sales rep: (**More silence**) Well, why don't you call us back when you do?

Me: (Purchases similar product/similar price from competitor).

When are hi-fi retailers going to learn that they work -- ahem -- retail (which means be nice to the customers), and that their customers have choice (which means be especially nice to the customers, and even more so when you're hawking expensive accessories)?