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Bully eBay buyer--or am I crazy?

About a week ago I sold a still sealed MFSL DSOTM LP on eBay for $225. In hindsight, I should have required Priority Mail with insurance, but the record shipped Media Mail. I doubled-up on LP mailers to protect the record. Yesterday the buyer--a VERY experienced media buyer/seller--sent me a few closeups of some seam splits (I can't tell from the pics if it's even the same record I sold him) asking simply how I "wanted to handle this".

I've been selling on eBay for 15 years + and have never had a single negative feedback, ever. Feedback score is 4000. I'm not as active as I used to be, but IME sellers cannot be held liable for shipping damage, and with no insurance the buyer is simply out of luck. Short of removing the disc from the cover during shipping (which I do for all used records), I don't see how I could have prevented this damage from occurring. I requested more photos and a suggestion for how I might have prevented the damage before committing to a partial refund. The buyer refused to provide either and has filed a complaint with eBay, apparently seeking a full refund and to keep the record. Given that he's a media specialist with feedback over 30,000, I simply don't believe that he did not understand the risks or that he believes that this is how shipping damage coverage works. I'm open to the idea of a partial refund, but only if he shows with certainty that this is the record I sold him, and he can explain why the damage is my fault. I can't imagine eBay will rule in his favor, but I've never been through this before. Am I being unreasonable? Should I be concerned about the outcome here? Thanks for any comments.


dh


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Topic - Bully eBay buyer--or am I crazy? - D Harvey 09:03:24 06/29/16 (29)

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