Home Headphone Heights

Welcome to Headphone Heights, the place for all your ear bud discussion

Another point of view

Suggested prices are setup so that dealers can realize some return for their investment (they spend significant dollars to create a brick and mortar presence, plus the infrastructure to provide post sales support). If you decide to buy gray market, and you do not pay the same price that includes the post sales support, you should not expect to receive the warranty coverage.

Dealer network pricing and warranty coverage policies are not unique to Stax or unique to the high-end stereo market. It is intended to maintain an infrastructure where buyers can receive support on an expensive purchase. Warranty support isn't free and sometimes it can be very expensive to the dealer.

You should not expect to receive the same warranty support as people who pay the legitimate dealer network pricing. Buying gray market can save you serious cash but it erodes the dealer network infrastructure and is a direct cause of brick and mortar stores closing their doors.

Stax USA is doing nothing other than trying to maintain a good dealer network. That does not include giving away warranty coverage to someone who did not pay for the support.


We don't shush around here!
Life is analog...digital is just samples thereof

This post is made possible by the generous support of people like you and our sponsors:
  Amplified Parts  

Follow Ups Full Thread
Follow Ups


Post a Message!

Forgot Password?
Moniker (Username):
Password (Optional):
  Remember my Moniker & Password  (What's this?)    Eat Me
E-Mail (Optional):
Message:   (Posts are subject to Content Rules)
Optional Link URL:
Optional Link Title:
Optional Image URL:
Upload Image:
E-mail Replies:  Automagically notify you when someone responds.