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What about these examples...

I've never lived in Texas, but on a trip, I stopped in Galen Carol Audio & was bowled over by the way I was treated. MANY years later, I purchased a few items from them via mail order & have more than once sung their praises.

I went to school down in New Mexico, and when I had the chance, I frequented a pair of dealers in Albequerque. Never directly purchased anything from either dealer, but sent a number of friends to each & they certainly made $$ from my good will word of mouth.

I was born and raised in Illinois, and for the last decade plus that I was in the state, I lived probably 20 to 30 minutes from your store. Was quite interested in a number of lines you carry, but never felt terribly inclined to visit. When people I knew were interested in rather big ticket purchases, for whatever reason, I directed them to a dealer in Louisiana, or to take a trip to Utah.

Sometimes it isn't just the bottom line price, and at other times it may just be. Often, it is just a matter of convenience or general "feel" for a particular transaction.

Something similar would be a friend of mine who wanted to replace the bass panels in his full range ribbon speakers. He would have spent multi-kilobucks just for the parts, but the (current) manufacturer does not make them available to individuals & requires you to interact with one of his representitives/installers. He didn't wish to do so, and simply chucked his full-ranges in the bin.

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