In Reply to: What did you -when you didn't want to hurt their feelings ? posted by elto on March 7, 2007 at 10:22:25:
work for a local av chain that is now gone.after a few installations i learned to make myself busy cleaning-up and loading the truck while the other installer would show the customer how it all works and looks and sounds.
the first few installations the customer would ask me --so what do you think ?--
i am not a very good liar but also couldnt tell them what i really thought so i formulated a reply that i use till this day.
i say --it doesnt matter i think. all that matters is that it looks and sounds great to you.--
on a few occassions the customer actually was brought to tears when seeing what their expensive plasma looked liked with non-hd material.
and the other installers would crank the demo av dvd to uncomfortable levels.
during all this i would be as invisible and as far away as possible and then when leaving i would remind the customer that their system can actually cause hearing damage.
i got canned from that job when i made the --mistake-- of educating a customer.
he returned $11,500 worth of equipment that he was
but then left with $14,000 worth of equipment based on my educating him. go figure.
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Follow Ups
- i use to do installation - snkby 13:16:38 03/07/07 (0)