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Retailers, Manufacturers, ePay, AudiogoN, Paypal or whatever. Buying and selling advice.

RE: More Shade from eBay

Form letter from eBay:
I understand you are concerned that the item your customer has received
is in the same condition it out was sent out in. I want to assure you
that we make a great effort to prevent what we call ?buyers remorse?.
Upon receipt of this claim, I have reviewed several factors before
taking any action. In your specific case I reviewed the listing, the
photos of the item, and communication between yourself and your buyer.
After doing so, I have concluded that the best course of action is for
me to instruct your customer to send the item back to you. I realize
this wasn't the answer you were looking for, so allow me to explain this
decision in further detail.

As we have never seen the actual item it is difficult for us to
determine exactly what condition it was sent or received in. For this
reason, we have decided to get both parties involved as closely back to
square one as possible. To do this we will have your customer send the
item back to you for a full refund. When you receive it, we will
initiate a refund on your behalf to their PayPal account. If you do not
have funds available in PayPal, we will refund the buyer and will ask
you to reimburse us for the payment.

I would like to reiterate that we have come to this decision because it
is the fairest outcome for both you and your customer. You will get your
item back (and can relist it), and your customer will get their money
back. Please know that this decision was not made because we think you
knowingly deceived your customer, by any means.

Your customer is required to send the item out and upload the tracking
information for the shipment to the case within the next 7 days. If they
fail to ship the item and add the shipment's tracking number to the case
in that time, the case will be closed and no refund will be issued.

To help you avoid a similar frustrating situation in the future I would
like to provide you with a few suggestions. To help your buyers, list
with a title that is clear, complete, and descriptive. Say exactly what
the item is even if the title repeats the category name and include
details such as brand, product name, size, or artist. Imagine you are
the customer when you create the title and description for your listing.
What would you want to know about the item? What are its most appealing
characteristics? What words might you use to search for your item?
Taking this into account should help your future eBay transactions go
more smoothly.
"He (R.M. Nixon) was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson


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  Michael Percy Audio  


Follow Ups Full Thread
Follow Ups
  • RE: More Shade from eBay - becketma@yahoo.com 17:14:30 04/22/10 (0)

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