In Reply to: Re: I'll give them the benefit of the doubt posted by MultichannelFan on November 1, 2006 at 16:42:13:
The most important part of a direct sales business, particularly an audiophile internet business, is customer service. You can't look directly in the eye of a salesperson like you can in a brick and mortar store and you can't walk out with the product. Most approach internet sales with a healthy degree of skepticism. Internet customers want lots of care and handholding and are willing to pay a few dollars more to get it. Most audiophile internet record companies do not mark up UPS or Fed Ex shipping greatly, if at all, and its worth a few dollars more to most buyers of audiophile records to get a tracking number and reliable delivery.Cheskey is only hurting themselves by trying to save its customers money. Elusive disc sends an e-mail when the order is recieved, and another when it is shipped - with tracking number. These e-mails are almost always less than 24 hours apart.If an item is backordered they don't charge your card. Music Direct gives the same service. That service is what allows these companies to charge premium prices.
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Follow Ups
- You can't reship lost customers - Pacman 20:40:44 11/01/06 (1)
- u r rite. - prad 22:59:51 11/01/06 (0)