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Critic's Corner Discuss a review. Provide constructive feedback. Talk to the industry. |
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Critic's Corner Discuss a review. Provide constructive feedback. Talk to the industry. |
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In Reply to: Didn't S'phile publish a poll of their readers regarding service/reliability in the past? nt posted by Rick W on March 26, 2007 at 17:16:02:
>Didn't S'phile publish a poll of their readers regarding >service/reliability in the past?
Yes. As other posters have pointed put, it is very difficult to
get hard data on this subject. Dealers know for sure, but they are
notoriously tight-lipped, as are manufacturers. So we asked our
readers as part of a late 1980s survey regarding their purchases as
a whole.
What was interesting about the results was that reliability was
downplayed by owners. Some brands that high failure rates in the
field -- Thiel, for example -- also had extraordinarily high
customer loyalty, not the least because Thiel handled product failures
so well.
John Atkinson
Editor, Stereophile
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- The Stereophile Reliability Survey - John Atkinson 13:20:04 03/27/07 (2)
- Had Philips chosen to - kavakidd 16:38:20 03/27/07 (1)
- that's the difference between an owner-run company... - theaudiohiffle 17:14:45 03/27/07 (0)
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