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Looking for a new Amp or Preamp? If you're after tubes, post over here.

When the customer thinks it is.

A quick call or an email updating an anxious customer can put them at ease. That was when there was customer service. Sorry, but as much as some of this stuff costs, and the potential margins, there really isn't any reason the store selling a 20 k amp shouldn't be expected do it all for the customer, including sending a failed component back to the manufacturer for them.


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  • When the customer thinks it is. - Ozzie 16:23:10 07/05/17 (0)

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