In Reply to: A note from Wendell posted by josh358 on December 20, 2016 at 17:04:11:
"Magnepan has a crisis in our service department. Our new service manager has been in the hospital with a serious illness. Employees in other departments are trying their best to take up the slack, but it is a struggle. Magnepan asks for your patience while we fill this position.
"If you get voice mail in other departments, you will get a return phone call. In an ideal world, you would never get voice mail at Magnepan. But, we have a small staff and sometimes we are all on the phone."
Unfortunately that reads like double-talk to me.
I got a recorded message from the Repairs Dept instructing me to contact them by sending an email to "service@magnepan.com". I then sent two messages to that address, starting November 17, and never received a reply. The Chinese (many, but not all of whose products are poor) might have been able to better handle this situation. Why couldn't I be sent some type of an auto reply informing me as to their unfortunate situation? I really can't comprehend why I didn't. The fact of the matter is that without your post, I would still be in the dark.
IMHO, not good either of a Chinese or an American outfit.
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Follow Ups
- RE: A note from Wendell - Norman M 09:13:03 12/22/16 (1)
- RE: A note from Wendell - josh358 10:59:21 12/22/16 (0)