Is this the Infamous Blue 30.7 from that guy who cancelled his order?
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| Posted on May 14, 2023 at 19:06:00 | ||
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Posts: 592
Location: Mishawaka, Indiana Joined: October 14, 2006 |
Sad first post but here it goes: After MORE THAN ONE YEAR waiting, experiencing bad support and bad communications / updates from Magnepan, AND after being lied to and promises they made broken, I just had to cancel. Worst experience with any audio company I've ever had. In my opinion they don't khttps://tmraudio.com/speakers/floorstanding-speakers/magnepan-30-7-planar-magnetic-floorstanding-speakers/bodynow how to give good customer service at all. About 9 months AFTER unordered them I was told : 'pick another color we are not making them in white/blue like our touring example or like on the cover of AbsolutebSound'. It was a very dismissive, and not at all apologetic update so I cancelled then. My dealer went through hell and high water to find a solution. What was it? 4000 up charge! And dealer said he would eat it. That is good service so I let it proceed. But Magnepan didn't seem to give two farts about me. Roll forward another 3 months or so (February 2019) (at least a YEAR now from first order) and still no progress. I call them and their marketing guy PROMISES they will make it in MARCH. I call end of March - nothing done yet at all. Over a year and 4 to 5 months since the colorway process was agreed to and nothing built at all for me or painted. So they broke their promise to me and no updates from anyone. So again, in disgust, I cancelled. I left a voicemail with Wendell. I think Wendell called my dealer with a last plea. Dealer tries again to get them to hustle and says they need a week to get the trim painted. He says the speakers are built but nothing painted. Ok I think, it's been 4ish months since we found a way forward with the paint shop and so I give them the last date: April 15th - crated and shipped. I figure two weeks is enough to finish a speaker build if the main thing is already built. It is now over a year. And I say that is it.
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