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MG 1.7i

80.116.133.155

Posted on January 6, 2017 at 10:33:42
diegofo@alice.it
Audiophile

Posts: 6
Location: Torino
Joined: January 6, 2017



I bought a pair of new 1.7i in march 2017. After some months one of the speakers started to reproduce a noise in the bass frequencies. I sent back the speaker to the dealer here in Italy. After 4 months! he returned me back a "supposed" new speaker. The serial number is the same, and he told me that Magnepan maintained the same number!. Anyway, the speaker was a bit different from the original (slightly different color of the wood at the edges). But the real problem is that the surface of the mylar is grossly deformed. I found some similar pattern on internet (so called wave pattern). Is that acceptable from a company like Magnepan? Could be a shipping damage? Even if it sounds properly, should I return the speaker to the dealer for a new couple of MG 1.7i?
I would like to contact directly Magnepan for showing my problem. Does anyone know how do e-mail Magnepan?
Thank you in advance. Diego Fontana

 

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RE: MG 1.7i, posted on January 6, 2017 at 14:31:01
digilog5
Audiophile

Posts: 19
Location: Chicago, IL
Joined: December 5, 2010
PM sent.

 

I'd worry, posted on January 6, 2017 at 18:35:07
Green Lantern
Audiophile

Posts: 13575
Location: San Diego, Ca
Joined: November 12, 2002
Contributor
  Since:
June 17, 2003
Looks like the mylar has lost tension. I know if it were me I'd be a bit pissed. Looks shady as hell.

Not sure if Magnepan answers emails, they may now since the designer peeps in here every now and then. When I lived overseas I had skype phone; for a few bucks a year (I think $26 USD) I could call anywhere in the world for free or in some areas dirt cheap. Ditto for the magic phone.

I'd call Magnepan and ask if they indeed perform the repair (they should record your serial number when brought in); I seriously doubt they did. I'd inspect the shipping box too, if it doesn't appear to have sustain any damage then I'd march right into the dealer and let him have it.


 

RE: MG 1.7i, posted on January 6, 2017 at 18:44:21
neolith
Audiophile

Posts: 3762
Location: Virginia
Joined: February 21, 2002
Contributor
  Since:
December 2, 2004
If Magnepan replaced the speaker, then the serial number would be different. Frankly, your dealer is lying to you. If Magnepan did the repair, it would not look like that (nor would a new speaker).



I married the perfect woman. The downside is everything that goes wrong is my fault.



 

RE: MG 1.7i, posted on January 6, 2017 at 18:57:55
Satie
Audiophile

Posts: 4218
Joined: July 6, 2002
That is not something Magnepan would knowingly send out. Contact them and send it in for actual repair this time. Don't know if your dealer is responsible for this but he gave you back something worse than what you sent in for repair.

 

RE: MG 1.7i, posted on January 6, 2017 at 20:09:37
russ69
Audiophile

Posts: 900
Joined: December 13, 2009
Is that what it looks like when you put a hair dryer to the mylar?

 

Do not accept, posted on January 7, 2017 at 07:05:26
grantv
Manufacturer

Posts: 4807
Location: B.C.
Joined: January 15, 2002
Not only is that not right, in the future getting support for those speakers will be a lot more tough where you are. Accept nothing short of a correct pair.

 

agree, it also dips the resale value tremendously-nt, posted on January 7, 2017 at 07:56:05
Green Lantern
Audiophile

Posts: 13575
Location: San Diego, Ca
Joined: November 12, 2002
Contributor
  Since:
June 17, 2003



 

RE: Do not accept, posted on January 7, 2017 at 08:28:06
diegofo@alice.it
Audiophile

Posts: 6
Location: Torino
Joined: January 6, 2017
Thank You grantv. I already thought by myself to pretend a new couple go MG1.7.i.

 

RE: I'd worry, posted on January 7, 2017 at 08:37:15
diegofo@alice.it
Audiophile

Posts: 6
Location: Torino
Joined: January 6, 2017
I don't think it is a tension problem. For what I red on web it could be a shipping damage, even if the box that returned to me was intact. I also think the dealer lied to me. That is the reason i would like to contact the Magnepan staff, to know what exactly ran between them and my dealer. If anyone knows the way to e.mail them pls tell me.

 

RE: I'd worry, posted on January 7, 2017 at 13:37:54
Satie
Audiophile

Posts: 4218
Joined: July 6, 2002
Use the phone no. on their website. They are not really set up for email communication. The are a manufacturer, not a retailer.

 

RE: I'd worry, posted on January 7, 2017 at 16:45:19
digilog5
Audiophile

Posts: 19
Location: Chicago, IL
Joined: December 5, 2010
No that is not acceptable by any means. I sent you relevant info. I've been through the same.

 

RE: MG 1.7i, posted on January 7, 2017 at 18:57:52
josh358
Industry Professional

Posts: 9491
Joined: February 9, 2010
Contributor
  Since:
February 3, 2012
Wendell Diller, Magnepan's marketing director, saw your post and asked me to let you know that this is air pressure damage from the speaker having been dropped on a hard, flat service. He suggested that you give him a call -- he can handle this kind of situation more effectively on the phone than he could by email.

 

RE: MG 1.7i, posted on January 8, 2017 at 00:26:39
Roger Gustavsson
Audiophile

Posts: 1178
Location: Huskvarna
Joined: February 12, 2010
I think Diego is living in Torino/Italy and as far as I know the European distributor Audionord may handle a case like this. It is very similar to what happend to my Tympani midrange driver three years ago. If this happend during shipping, I doubt anyone will take responsibilty for the damage.

 

RE: MG 1.7i, posted on January 8, 2017 at 10:15:40
diegofo@alice.it
Audiophile

Posts: 6
Location: Torino
Joined: January 6, 2017
Thanks Josh for your suggestion. For the moment i am waiting a new pair of MG 1.7. The dealer told me they would arrive within the end of the month. We will see!

DF

 

RE: MG 1.7i, posted on January 8, 2017 at 18:36:19
josh358
Industry Professional

Posts: 9491
Joined: February 9, 2010
Contributor
  Since:
February 3, 2012
So the dealer is replacing them?

 

RE: MG 1.7i, posted on January 8, 2017 at 18:38:10
josh358
Industry Professional

Posts: 9491
Joined: February 9, 2010
Contributor
  Since:
February 3, 2012
I'd think it's the shipper who's responsible, backed by insurance. But if I understand correctly, this kind of damage can't occur when the speaker is in the box, since it's caused by a fall against a hard surfaee.

 

RE: MG 1.7i, posted on January 9, 2017 at 04:30:12
Roger Gustavsson
Audiophile

Posts: 1178
Location: Huskvarna
Joined: February 12, 2010
I think this kind of damage can occur even if the speakers are in the box.

 

RE: MG 1.7i, posted on January 9, 2017 at 06:37:38
josh358
Industry Professional

Posts: 9491
Joined: February 9, 2010
Contributor
  Since:
February 3, 2012
I just got an email from Wendell and you're absolutely right:

"Air pressure damage can happen in or out of the box. If the box is stood vertically on end and allowed to fall, the shock travels through the carton causing the diaphragm to stretch. It can occur if the box falls over from a vertical position."

 

RE: MG 1.7i, posted on January 9, 2017 at 08:44:37
diegofo@alice.it
Audiophile

Posts: 6
Location: Torino
Joined: January 6, 2017
Yes, he is going to replace them.....I hope it is true!

 

RE: MG 1.7i, posted on January 9, 2017 at 13:39:11
josh358
Industry Professional

Posts: 9491
Joined: February 9, 2010
Contributor
  Since:
February 3, 2012
Great!

 

RE: MG 1.7i, posted on January 9, 2017 at 17:39:03
josh358
Industry Professional

Posts: 9491
Joined: February 9, 2010
Contributor
  Since:
February 3, 2012
Good luck!

 

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