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Quality Service

205.170.0.20

Posted on March 8, 2017 at 09:49:25
slapshot
Audiophile

Posts: 1854
Joined: January 9, 2006
Contributor
  Since:
January 12, 2010
Just a note to compliment the service I have consistently received at Pass Labs; I have now sent a piece of equipment to Pass Labs twice for service (over a period of a decade). Both times, they have fixed the equipment without charging me for the repair. Kent English runs the service department, and he is a pleasure to deal with: patient, thorough, and very good at explaining the repair process--and very prompt with communications.

Also, a shout out to Mark at Renohifi for excellent service and communication as well. One reason I remain loyal to Pass labs is the quality of these individuals, and the service they provide. Always a pleasure to deal with them.

P.S. My new Pass Labs INT-250 integrated amp should be arriving soon. :)

 

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RE: Quality Service, posted on March 8, 2017 at 11:24:24
fantja
Audiophile

Posts: 10033
Location: Alabama
Joined: September 11, 2010
Thanks! for sharing- slapshot.

Pass Labs is the best solid-state gear currently. Backed up by outstanding Customer Service, it is a no-brainer. It is imperative that we post both positive & negative experiences when dealing w/ these companies.

Mark at Reno Hifi has nothing less than a stellar reputation as well.

 

RE: Quality Service, posted on March 8, 2017 at 15:22:03
fantja
Audiophile

Posts: 10033
Location: Alabama
Joined: September 11, 2010
2nd Note;

I would like to read about your listening impressions on the PL INT-250 amp after you massage it into your system.

 

RE: Quality Service, posted on March 8, 2017 at 15:33:55
slapshot
Audiophile

Posts: 1854
Joined: January 9, 2006
Contributor
  Since:
January 12, 2010
Sure...I've heard nothing but good things about it; it's replacing my X1 preamp, and my X250.5 amp.

 

RE: Quality Service, posted on March 8, 2017 at 16:08:39
fantja
Audiophile

Posts: 10033
Location: Alabama
Joined: September 11, 2010
The reason I ask, is because I have heard the Pass Labs separates (not the .8 series of amps) but not the Integrated amps?

I may be in the market for one of their INT- models.

 

RE: Quality Service, posted on March 8, 2017 at 16:10:52
slapshot
Audiophile

Posts: 1854
Joined: January 9, 2006
Contributor
  Since:
January 12, 2010
I'll let you know after I've had a bit of time with it.

 

RE: Quality Service, posted on March 9, 2017 at 06:22:11
fantja
Audiophile

Posts: 10033
Location: Alabama
Joined: September 11, 2010
Much Thanks!

 

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