General audio topics that don't fit into specific categories.
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Quality Service
205.170.0.20 |
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Posted on March 8, 2017 at 09:49:25 | ||
Posts: 2248
Joined: January 9, 2006 |
Just a note to compliment the service I have consistently received at Pass Labs; I have now sent a piece of equipment to Pass Labs twice for service (over a period of a decade). Both times, they have fixed the equipment without charging me for the repair. Kent English runs the service department, and he is a pleasure to deal with: patient, thorough, and very good at explaining the repair process--and very prompt with communications. Also, a shout out to Mark at Renohifi for excellent service and communication as well. One reason I remain loyal to Pass labs is the quality of these individuals, and the service they provide. Always a pleasure to deal with them. P.S. My new Pass Labs INT-250 integrated amp should be arriving soon. :) |
RE: Quality Service, posted on March 8, 2017 at 15:33:55 | |
Posts: 2248
Joined: January 9, 2006 |
Sure...I've heard nothing but good things about it; it's replacing my X1 preamp, and my X250.5 amp. |
RE: Quality Service, posted on March 8, 2017 at 16:10:52 | |
Posts: 2248
Joined: January 9, 2006 |
I'll let you know after I've had a bit of time with it. |
RE: Quality Service, posted on March 9, 2017 at 06:22:11 | |
Posts: 15486
Location: Alabama Joined: September 11, 2010 |
Much Thanks! |