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Has anyone done an in-home audition then returned the product ?

73.78.200.105

Posted on October 9, 2020 at 12:45:06
AbeCollins
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We see that many online retailers and manufacturers offer in home auditions with the benefit of returning the piece if not fully satisfied.

Has anyone actually done this? With which retailer or manufacturer? How were you treated? Was there push back on the return? Restocking fees? Etc.

Back in the day - when I would visit a dealer - I would feel obligated to buy from that dealer if I liked the product, rather than shop it around online for a better price. It's the right thing to do.

But with fewer brick and mortar stores, how are online dealers and manufacturers treating their customers with at-home auditions?

 

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Yes ......., posted on October 9, 2020 at 13:14:05
Cut-Throat
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Location: Minneapolis - St.Paul Area
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I have returned a few items.... Pretty easy with a Retailer like Amazon or Crutchfield. The bigger the retailer, the easier it is.

I did have some pushback this year with a smaller Audio Retailer that sold via E-bay... They wanted a 15% stocking Fee that was not mentioned in the Ad. - (There was a problem with the product). When I said, I would file a dispute with E-bay, they agreed to refund my Money..

I have not 'visited' an Audio Dealer in over 10-15 years... I really can't remember when... They just don't have what I'm looking for generally.






 

I think PSAudio has always been straight-up..., posted on October 9, 2020 at 14:11:44
Ivan303
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in this regard.

Some years ago they were visiting the various audiophile association meeting, including the one in the SF Bay Area, offering free in-home demos with freight both ways and even 'CONCIERGE' unboxing for their big/expensive mono-block amps.

I was offered an in-home of the Direct Stream DAC which at that time was relatively new and $6K or so?

I demurred, mostly because I knew there was no way I'd buy it and didn't feel it fair to them to waste their time and money. Still, even under those conditions they were willing to ship me one to try if I were willing to share my views of how it compared to whatever I was listening to at the time.

In fairness I've known and liked Paul for quite a long time. Met him early in the RMAF years or even maybe at CES in the mid 2000s? and always found him to be an 'audiophile's' manufacturer and a true believer. So maybe not too surprising he'd be willing to send out a $6000 DAC to someone just he hear their view on how it sounded.

And who knows, maybe I WOULD have bought it? :-)















 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 14:30:18
immatthewj
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Posts: 709
Location: Pa. Pittsburgh area
Joined: March 5, 2020
Yes, 4 times that I can think of.

(Probably sometime in '95) I auditioned a SS mega watt Carver Amp from Crutchfield that was advertised to sound like tubes. I didn't think that the advertisement was accurate. The rep sounded dissapointed, but there were no issues with the return.

(in the late 90s) I auditioned a Muse Model 5 transport (to go with my Muse Model 2) from John Barnes (RIP) at Audio Unlimited. I didn't feel I could hear any difference between it & the Carver CD player I was using to spin discs. John didn't sound happy with me, but the return went without a hitch. I had previously bought my Muse DAC from him, & after the Model 5 return I did buy a Rega Jupiter from him (after my Carver took a crap) & in 2001 I did buy my current Cary amplifier from him.

(late 90s) from Audio Advisor, a Theta DAC. I liked my Muse better.

(Mid to late 90s) also from Audio Advisor, a low priced VAC 12ax7 preamp. This was from VACs cheapo line & it sounded that way.

Both of those returns to AA went without a hitch, although the salesman sounded (to me) dissapointed.

 

Many times (more), posted on October 9, 2020 at 15:04:22
Alex F.
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When I still resided in my native New Jersey, I had access to several high-end dealers in NJ, NYC, and PA. But where I now reside in Florida requires purchasing audio gear online. I miss borrowing demo gear for a home audition.

Since 2017 I have made numerous online purchases and have returned for a refund one preamp, two integrated amplifiers, three CD players, one CD transport, and three phono preamps. One of the integrated amps and two of the phono preamps were defective.

Also, I bought a solid-state preamp from Cary Direct. After an in-home trial I traded it in for their SLI-80 tube integrated amp, which I kept and enjoy immensely (after replacing all the stock Electro-Harmonix tubes). The folks at Cary were exceptionally helpful, including well after the purchase with general questions.

Returns for all the components mentioned were easy and problem-free. The only penalty was return UPS costs (shipments to my home were free).

Despite enormous online research via reading magazine reviews and forum posts prior to making a purchase, many times the sonics of a product are disappointing and worse than the component I was attempting to upgrade. I always feel a bit guilty for not keeping a product, but returns are often necessary.

My favorite dealers, from which I have received hassle-free refunds with no restocking fees, are Audio Advisor, Music Direct, ListenUp Audio, Crutchfield, and Amazon.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 15:08:12
immatthewj
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Posts: 709
Location: Pa. Pittsburgh area
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Not mail order, but
in the late 90s I found a dealer in Pittsburgh who had a Mesa Baron (amplifier) for sale, & he let me audition it for a weekend.

I spent two days listening to it nonstop & on Sunday night I had just about made my mind up to buy it. I decided to hook my Cary SLA 70 back up & listen to "Sweet Jane" as done by The Cowboy Junkies for my test. The size of the presentation was not there, but there was the thing about the "black background" & the sound of the cymbals shimmering in the air that I wasn't getting from The Baron.

When I brought the amp back to the dealer & explained my impressions, he did say something about how an old shoe that you are used to feels good, but the return went hitch free.

 

For a serious stereo product, once, posted on October 9, 2020 at 15:21:33
mlsstl
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I auditioned a set of Ohm 200 speakers about 15 years ago, with Ohm being a direct sales company. I also borrowed a pair of Magnapan 1.6QRs at the same time. Due to room acoustics, the Maggies won that battle. John at Ohm accepted the return of his speakers with absolutely no issue and was quite gracious about it.

Then we moved and the Maggies were no longer a match for the new house. Went through several speakers (three Spendor models and a pair of GE Triton 7s) and ended up landing with a pair of Ohm 1000s about two years ago. This time, they stayed.

 

E-H tubes, posted on October 9, 2020 at 16:05:41
BS64
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Posts: 2364
Joined: July 17, 2000
Just curious, what did you replace the E-H's with? Thx...

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 16:31:13
John Elison
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I've never done that. I do my homework and when I buy a product, I intend to keep it and use it. I've never bought a product strictly to audition. The only products I've returned were defective products, and there were very few of those. Additionally, I've always received a new identical replacement product in exchange for the defective product.

Best regards,
John Elison

 

I bought a Nakamichi 2 head deck, posted on October 9, 2020 at 16:38:34
Story
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I liked it so much I returned it so I could upgrade to the 3 head 700.




"Leo 2.0!!"


 

RE: E-H tubes, posted on October 9, 2020 at 16:48:22
Alex F.
Audiophile

Posts: 799
Location: Florida
Joined: February 29, 2004
I replaced one tube type at a time trying to eliminate an upper midrange edginess. The problem lessened after each replacement but did not go away completely until all the E-H tubes were gone.

All the "small" tubes now are new old stock. I alternate between Amperex 6DJ8s and Matsushita/National 7DJ8s, and utilize RCA 6SN7 GTA blackplates (short glass), and RCA 5U4GB blackplate rectifier tubes. Power tubes are current production Tung-Sol KT120s. The resulting sonics are exceptional smoothness, superb detail, and a rich and warmish tonality. I love it.

 

RE: Many times (more), posted on October 9, 2020 at 17:11:23
goldenthal
Audiophile

Posts: 914
Location: Ontario
Joined: March 28, 2003
My experience parallels yours but for dates and specific store names. If I run into resistance after being proffered a right of return, I insist on the right & then avoid that dealer in future.

Jeremy

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 17:48:20
AbeCollins
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"I do my homework and when I buy a product, I intend to keep it and use it."

John IMHO, homework might be sufficient to gather specs and features on an audio product but you have no idea how it actually sounds. Do you trust audio magazine reviews? I don't. This would be similar to reading about a car in a magazine and making a purchasing decision w/o ever sitting in or driving the car.

"I've never bought a product strictly to audition."

This is not what I am talking about.

I'm talking about home auditioning an audio product for the legitimate purpose of making an informed purchasing decision based on how it sounds in your listening room.

Since many dealers and manufacturers offer "risk free in home auditions", I was curious to know which ones actually welcome it.... and which ones complain and push back when you say "it's not for me" and want to return it.

Again, fully legit and not trying to game the system.


 

One variation on the theme..., posted on October 9, 2020 at 18:02:12
mlsstl
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Posts: 412
Location: Midwest
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...when I was comparing the Ohms against the Maggies many years ago, the Maggie dealer loaned me the floor model he had out. When I decided those were the keepers at that time, I returned the floor demos and received a new pair of speakers to keep.

While that only really works for a local dealer and not mail order (particularly where size and weight ramp up shipping charges rapidly), auditioning floor models has always struck me as a good option. The client gets a broken-in unit to audition, and the dealer doesn't have to deal with an out-of-box item that may put off a subsequent buyer if a unit is returned.

 

RE: One variation on the theme..., posted on October 9, 2020 at 18:11:12
AbeCollins
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Good point, which leads me to believe that only the larger online dealers and manufacturers can afford to send out new gear for audition in hopes that the customer will actually buy it.

On larger heavier items I wouldn't be opposed to having some skin in the game like paying for return shipping and possibly a very small restocking fee. I would think that this would help minimize the number of tire kickers.


 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 18:29:40
Rikkitik
Audiophile

Posts: 43
Location: N. Calif.
Joined: December 4, 2004
I've auditioned and returned items from Schiit (Yggdrasil), and TMR (CJ MF2500A). Both returns were as good/smooth as advertised. Returned within the guidelines/"grace period", no issues with either. Received a refund quickly, no questions asked.

 

RE: Many times (more), posted on October 9, 2020 at 18:36:54
Alex F.
Audiophile

Posts: 799
Location: Florida
Joined: February 29, 2004
I buy audio products only from dealers that have a refund policy in writing.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 19:34:19
John Elison
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> This would be similar to reading about a car in a magazine and making a purchasing decision w/o ever sitting in or driving the car.

I usually decide which car to buy before test driving it. The only reason I test drive the car is just in case there's something peculiar that might make me change my mind about buying it. So far, that's never happened.

I guess everyone does things differently. I don't think I've ever auditioned an audio component in my own system before buying it. I've sometimes heard the component at the audio store or in someone else's system, but not in my own system. Most of the time I make my purchasing decision based on reading about the component. To each his own!

Best regards,
John Elison

 

RE: One variation on the theme..., posted on October 9, 2020 at 20:49:31
immatthewj
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Location: Pa. Pittsburgh area
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I always popped for the return shipping.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 20:57:02
immatthewj
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Judging from all the 'open box" specials that Music Direct advertises, I'd say they must be okay to work with on auditions & returns.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 9, 2020 at 21:00:44
JURB
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Posts: 1724
Location: North Ohio
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I did but it was from my employer.

It was a Sony TR-V6. It sounded good but I got a more powerful receiver shortly thereafter. It was a JVC JRS-600, one of the more powerful receivers I have seen. But its FM was no compare to the Sony.

But not from a retail outlet like pay and get it back on return. I got a few others here and there but never had to pay for them unless I kept them.

Does that mean "no" ?

 

When I was a Radio Shack manager,, posted on October 10, 2020 at 03:01:29
Fat Point Jack
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Location: Fat Point, FL
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a couple of stereos were sold on Friday afternoon and returned Saturday afternoon, when the party was over.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 10, 2020 at 03:38:06
Frihed89
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Posts: 15679
Location: Copenhagen
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My local Audio Note (UK) dealer lets me take home and audition almost anything I want, and I have used this opportunity to my advantage. I don't have (or really want) and all Audio Note system, as my listening room makes the bigger AN speakers sound too boomy, and their preamps don't work well with my non-AN amplifiers and speakers. I have bought and enjoy very much an AN CD 4.1x and a Conqueror Silver. I also like their smaller 6L6 power amp (P-2 PP) in combination with some LS3/5A speakers to replace an older 60W sweep tube amp.

 

RE: Bought and returned some Schiit as well as iFi , posted on October 10, 2020 at 04:28:53
B. Scarpia
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Both companies, Audio Advisor in the case of the iFi Blue Thingy, made it painless.


Emoji's: a visual aid for those who need to be drawn a picture

 

With a twist..., posted on October 10, 2020 at 08:36:15
E-Stat
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When I was 17, my taste greatly exceeded my budget. I borrowed an Audio Research SP-3a for a weekend from a dealer (who later became a friend and employer) to compare with my H-K Citation 11.

I can still recall how much more lifelike the shakers that open Steely Dan's Do It Again sounded. I simply could not afford such a product then and Julian knew it.

That experience, however, left an indelible impression. Seven years later, I purchased an SP-6C. :)

Fast forward to 2000. A reviewer friend got three Kimber Palladian power cords and I had difficultly imagining how they could have much audible effect. I was pretty familiar with his system at the time, but asked if I could borrow them for the weekend.

Now I understood the value!

Similarly, I couldn't afford those at the time, but that experience shaped later purchases of JPS Labs, Harmonic Technology, and even Asylum power cords.

I'm convinced that in-home auditions are the best way to truly assess how a given component works in your own system.

 

I hated my dealer, posted on October 10, 2020 at 08:54:42
jedrider
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Posts: 13201
Location: No. California
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for letting me take home equipment.

I decided that I couldn't afford to become acquainted with them.

The first sold me on some weird magnetic interconnects and a passive control center/attenuator. That was in San Jose.

The second dealer let me borrow an isolation platform and I realized I had learned my lesson already.

Still have the isolation platform, though, but sold all the other stuff.

 

Ah, you were on to those guys...., posted on October 10, 2020 at 09:23:35
AbeCollins
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...and it makes perfect sense what was going on given the purchase and return timing ;-)



 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 10, 2020 at 09:34:32
Mick Wolfe
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The only return that I can recall was a NuForce STA200. This was from Audio Advisor. Spent about 2-3 weeks with the amp and realized the 4 ohm speakers I had at the time and the STA200 were just not compatible. I'm guessing the STA200 was probably best suited for a fairly benign 8 ohm load. Returned the amp to Audio Advisor within the 30 day audition window with no issue.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 10, 2020 at 09:53:07
CG
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Posts: 262
Joined: October 11, 2000
Yes!

We brought home and tried a Krell KSA-150 for a weekend. We returned it on Monday. My wife and I both decided that it wasn't as good as the amplifier we actually had, at least for us. So much for the idea that more expensive, heavier, and newer is automatically better due to some sort of bias. Despite the reviews.

The dealer was most happy to let us do this. They were fine when we returned it. Of course, we'd purchased the incumbent amp and a bunch of other stuff from this same store. They may not have gotten a Krell sale, but they were more interested in taking care of the customer.

This was obviously some time ago, when KSA-150's were new. The store is now gone. The owner decided to retire a couple years back and determined that a sale wasn't feasible. So, they closed out the merchandise and went on home.

 

yes for the Neko Audio D100 DAC, posted on October 10, 2020 at 11:14:26
LtMandella
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It is a "boutique" company, DAC designed - I believe - by the owner.

He does a "daisy-chain" evaluation technique. Each reviewer sends the DAC to the next reviewer, instead of always going back and forth to the company.

Nice sounding DAC I could have lived with it long term, but it was over $1K which I was not prepared to spend unless it could totally outclass my existing DACS, which it did not.


If art interprets our dreams, the computer executes them in the guise of programs!

 

Yes, once, posted on October 10, 2020 at 12:22:59
Budrew
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Many years ago I purchased a pair of Duevel omni-directional loudspeakers. No local dealers at all so I made sure I could return if needed. They did not work out and I reached out to the distributor about the return. No problem at all. The only challenge was they had to be shipped freight and freight shippers would not come to my house for pickup. The distributor even helped me find a local business willing to be the freight pick up address!

But in the case I visited a local dealer to demo something I would definitely buy from them. I don't think I ever returned anything. I'd generally live with stuff for a while and then sell on the second hand market.

I'd think today dealers would have to allow some flexibility in returns or allowing in-home auditions before buying. Perhaps manufacturers/distributors could provide a single unit for this purpose on loan to the dealer to facilitate it. If that unit sells then everyone gets paid as normal. Or otherwise the buyer has the option to return it and purchase a new in box unit. The buyer could provide a small good faith deposit while the demo unit is on loan.

 

Not me, posted on October 10, 2020 at 13:14:42
E-Stat
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I usually decide which car to buy before test driving it.

Doing research up front is always a good idea. I have found that Car & Driver's top picks align with my criteria, but...

I have fond memories of the test drive when we purchased wifey's Boxster. The salesman was an SCCA certified competition driving instructor and took each of us for a great demo.

As we approached the onramp to the interstate, he advised me to floor it about halfway through the initial curve and hold until we merged at the top. It was then at about 100 mph that I fully grasped the concept of rotational inertia - or the lack thereof. There was simply no drama nor any sense through the steering wheel that either end wanted to change direction.

We took the next exit and he encouraged me to come in hot and brake late. Now I also understood what folks have been observing about Porsche braking capability.

Sold. :)

 

RE: Yes and it was a disaster!, posted on October 10, 2020 at 14:49:52
stereo5
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Few years back ordered a pair of Tekton Pendragons which were on sale at $500.00 off the regular price. Cost me $2K. I was demoing them under their 30 day demo policy. The speakers (both) arrived damaged even though there were no markings on the box to indicate. The shipping cartons were so thin, the cardboard was a little thicker than the box a dress shirt comes in and there were just 4 pieces of styrofoam for support in the 4 corners of the box, on a pair of speakers that were over 4 feet tall and weighed around 80 pounds! The styrofoam simply disintegrated inside the shipping carton. I called Tekton immediately and spoke to The owner, Eric Alexander. I sent him pictures as well. He offered new ones but I said I would wait to see if I liked them and if I did, I would take him up on his offer.

I didn't like the sound at all, very hollow sounding with no bass! With a 10 inch woofer both at the top and bottom of the speaker and 2 ports, you would think the bass would be great. It was very aenemic sounding and I shlepped those monster speakers all around the room over the next 3 days and there was no difference. I used a Rogue Cronus Magnum with KT 120 tubes and also my McIntosh MA6600 Integrated with 200wpc.

I called Tekton back and told Mr. Alexander I wanted to return the speakers for a full refund. He right away got very uppity with me and told me to make sure the speakers are perfect with no scratches or fingerprints or he would adjust the amount of money I was getting back accordingly. When I reminded him the speakers were damaged, he stopped talking.

I shipped the speakers via Fed Ex ground to the tune of $295.00 which I had to pay. A week later I saw the speakers had arrived back at the factory. I waited 5 more business days and had not received a refund. I made the call to Tekton and was told they hadn't checked them out yet. A week after that I called Tekton again and asked politely for my refund. I received it a day later via PayPal. Never, ever again.


"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."


 

RE: Did so last month with a PS Audio Stellar 300, posted on October 10, 2020 at 16:17:47
thegage
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Posts: 1091
Location: Western Mass.
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I was looking for a summer option so that I wasn't driven out of my listening room by the heat from my tube amp. The Stellar is a really nice little amp, and I can see how if you ran an SS system and trialed it you would be sold. Unfortunately it didn't quite capture the magic of my tube amp, so back it went. No issues from PS Audio's side.

JohnK

 

RE: Ah, you were on to those guys...., posted on October 10, 2020 at 16:57:50
Fat Point Jack
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Posts: 111
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They could have invited me.

 

Wait a minute.. You got your money back, in about 2 weeks and that is a 'disaster'....., posted on October 10, 2020 at 18:04:23
Cut-Throat
Audiophile

Posts: 14622
Location: Minneapolis - St.Paul Area
Joined: September 2, 2000
Sorry, A 'disaster' would be if you didn't get your money back at all. You have no idea what an Audio 'Disaster' is.

You're lucky as shit, if this was your biggest problem!

For Reference -- I bought a pair of Musical Affairs Speakers for about $6 Grand from the Netherlands, based on a 'Rave Review' from an Asylum Member. The speakers cracked in about 6 weeks in my Harsh Minnesota Climate and they sounded Mediocre to Crappy at best anyway. I sent the speakers back to their California Dealers and received a refund of about $3500... That speaker 'Audition' cost me about $2500.. - Thanks SETdude!






 

RE: Yes and it was a disaster!, posted on October 11, 2020 at 04:25:41
Ozzy
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Posts: 7254
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I tried pendragons too. They were not bad, but I moved on. Bass was not the issue. Your mistake was thinking they would be broken in after only three days. Not happening with these or most any speaker. You probably wouldn't have warmed up to the sound, but I assure you after a couple hundred hours they sounded much different than straight out of the box.
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill

 

Done it twice, but............., posted on October 11, 2020 at 06:48:01
Self-Inflicted
Audiophile

Posts: 1088
Joined: January 4, 2008
.....never ever again. They are very nice to you when they are thinking they have a buyer, but when you say no it's not for me, they will turn into a misery moo and get a bit stroppy.

Regards,
Mike.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 11, 2020 at 08:28:08
Rikkitik
Audiophile

Posts: 43
Location: N. Calif.
Joined: December 4, 2004
I just remembered, I also auditioned and returned Revel F208's from Crutchfield. Same experience as with Schiit & TMR, no problems.
I thought there might be an issue with returning the Revels, as I had removed the plastic wrapping that protects their finish. My wife and I put it back on, as best we could. There was no apparent issue on Crutchfield's part, received a prompt refund from them.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 11, 2020 at 10:21:01
wheezer
Audiophile

Posts: 4195
Joined: January 24, 2001
Yep, in the 90's.
Audio Connection - John Rutan.
Good experience.

 

RE: Wait a minute.. You got your money back, in about 2 weeks and that is a 'disaster'....., posted on October 11, 2020 at 10:46:09
stereo5
Audiophile

Posts: 1285
Location: New England
Joined: June 22, 2008
Between the speaker damage, Tektons uppity attitude, poor shipping cartons, $295.00 return shipping fee and having to wait 3 weeks for refund and having to ask for my refund TWICE, I would say it was a disaster.


"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."


 

You knew about the return shipping before you took a chance on ordering them ......, posted on October 11, 2020 at 11:12:27
Cut-Throat
Audiophile

Posts: 14622
Location: Minneapolis - St.Paul Area
Joined: September 2, 2000
So, you were willing to agree to a $295 audition....

And that is all you lost - So, no 'disaster' here that I can see.






 

RE: You knew about the return shipping before you took a chance on ordering them ......, posted on October 11, 2020 at 16:33:49
stereo5
Audiophile

Posts: 1285
Location: New England
Joined: June 22, 2008
You are entitled to your opinion and I am entitled to mine.


"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."


 

RE: You knew about the return shipping before you took a chance on ordering them ......, posted on October 11, 2020 at 16:51:49
immatthewj
Audiophile

Posts: 709
Location: Pa. Pittsburgh area
Joined: March 5, 2020
A disaster is in the eyes of the beholder.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 11, 2020 at 17:07:58
el34eh@yahoo.com
Audiophile

Posts: 948
Location: Michigan
Joined: September 6, 2003




Nothing quite so serious as the overall cost of said item | shipping came to $73, which was for a Neotech NC-P313 Gold Plated AC Plug from Soniccraft, as I merely wanted to try the different metal platings on several brands of AC | IEC connectors and ordered it.

Yet upon looking at all the extra parts included in the box, let's just say this was a first, as far simpler designs from the likes of Furutech | Oyaide plugs seem like child's play compared to this, so I emailed the company stating I wanted to return it, got their RMA information | placed it onto a box | had the wifey mail it off........, within a few days I was informed by email, I should've read their return policy, as $22 was taken for a restocking fee, and a balance of $51 and some odd change was only to be credited towards in-house purchases.

Let's just say from someone whom strains to even read post or magazines of late, and on disability, I found this to be total B.S., as funds aren't what they once were, so even spending to try this wasn't the wisest move on my part, yet I believe in life, one should be able to buy a few cheaper items for oneself without causing disharmony within ones household.

Just my way of saying " always read the very smallest of print, at the bottom of any given companies site, before buying something which can't actually be returned " whereas in my case, I had to buy another item, which was $44, and then was told my balance couldn't be used towards shipping......., until I bitched a little that is.

Buyers beware of the greed in which some of these companies use as a hidden agenda to fuck over others, especially those of us relying upon fixed incomes.

 

Many times..., posted on October 11, 2020 at 18:30:10
kuma
Audiophile

Posts: 9929
Joined: July 8, 2001
price ranging from a few hundred bucks to 5 figure items.

Never had any problems.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 11, 2020 at 18:43:15
immatthewj
Audiophile

Posts: 709
Location: Pa. Pittsburgh area
Joined: March 5, 2020
"[. . .] yet I believe in life, one should be able to buy a few cheaper items for oneself without causing disharmony within ones household."

Words of wisdom.

 

Like I said: "To each his own!" /nt\, posted on October 11, 2020 at 20:46:19
John Elison
Audiophile

Posts: 22873
Location: Central Kentucky
Joined: December 20, 2000
Contributor
  Since:
January 29, 2004

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 12, 2020 at 07:41:30
el34eh@yahoo.com
Audiophile

Posts: 948
Location: Michigan
Joined: September 6, 2003




Thanks........

 

Tried a Classe preamp from a San Diego dealer..., posted on October 12, 2020 at 07:47:50
David S.
Audiophile

Posts: 3402
Location: Mountains of WNC
Joined: August 31, 2000
I THINK they may have asked to put my credit card on file, but certainly never charged it in any way.

I REALLY wanted to like the preamp, as it was built like a tank, and they had a lifetime warranty to the original owner at that point.

I... just couldn't get the thing to make music in my system - was just harsh & mechanical sounding, no matter what source, or which inputs or outputs I used (RCA or XLR).

Plus? LOVED the solid remote.

Ended up returning it, and purchasing an Audio Research line stage at a different local dealer.

Felt bad not giving the first dealer business, as they were VERY accommodating. WOULD have given THEM the business, but I couldn't afford the Joule Electra preamp they had on display that I REALLY wanted. :(

 

RE: Home auditions not new., posted on October 14, 2020 at 06:31:25
tketcham
Audiophile

Posts: 5843
Location: East of the 100th meridian
Joined: March 21, 2005
Contributor
  Since:
October 1, 2005
Hi, Abe,

Home auditions are nothing new. Many retailers have offered a "money-back if not completely satisfied" guarantee for years. Return shipping is typically the buyer's responsibility and some retailers charge a restocking fee. That seems fair enough since it's becoming very difficult to find a full featured stereo shop anymore.

I've only returned one component (a pair of speakers) because I didn't like the sound. I paid return shipping and a reasonable restocking fee. It was worth it to be able to return those speakers rather than try to sell them myself. After that experience I took advantage of being able to listen to several speakers at a brick-and-mortar stereo shop before buying another pair of speakers.

The irony is that the store that I auditioned the speakers couldn't ship them to my house. I explained to them that I was just visiting their city and wouldn't be able to purchase the speakers and walk out the door with them. But they seemed more than willing to let me audition speakers and purchase them from another retailer. I spent hours in the store listening to several speakers through different sources and amplifiers. First class outfit.

I couldn't find an online retailer that carried the speaker line so ended up buying the speakers from another brick and mortar store that shipped them to me from across the country. They even split the shipping cost with me. Again, first class outfit.

Tom

 

RE: You knew about the return shipping before you took a chance on ordering them ......, posted on October 20, 2020 at 17:59:46
RGA
Reviewer

Posts: 12401
Location: Hong Kong
Joined: August 8, 2001
Stereo 5 had a 5.5 Richter Scale disaster - yours was an 9.0 disaster.

This has generally been my fear. I have generally been lucky to live near audio dealers to be able to try stuff before I buy it. But having to return something like large speakers seems like a nightmare - and you guys are certainly evidence to this.

 

RE: Has anyone done an in-home audition then returned the product ?, posted on October 20, 2020 at 18:04:50
pictureguy
Audiophile

Posts: 12978
Location: SoCal
Joined: October 19, 2008
Took a DAC home on approval and brought it back the next day......from a retailer.
Too much is never enough

 

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