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In Reply to: RE: Richard has not responded to me. Let's get them back posted by Kevin Deal on March 25, 2017 at 07:48:44
Kevin is trying to make the buyer happy/content yet buyer is not helping by not conversing with him directly. I have had a few deals with Kevin, and will again. I have always enjoyed talking to him. When I had an issue with a Manley product he took matters in his own hands and took care of all issues, plus threw in an extra set of tubes. I will buy from Upscale Audio, again.
I am not discounting your experience, but the issue is that Kevin's attitude/behavior or whatever you want to call it is unpredictable and inconsistent. For a potential new customer, why take the chance.
"This purchase took me over the 10K mark with Upscale Audio."
The OP has dealt with Upscale Audio before, but from his explanation of being a tube amp repair shop, I guess he mainly purchased tubes. He goes on to say that he is a novice audiophile, so yeah, maybe he never ventured into this territory before, and is a potential audio as opposed to parts only customer.
(Edit. Only about 1K was tubes. He mentions some equipment. Assuming that was from Upscale?)
Hope this ends well for everyone.
"I know just enough to get into trouble. But not enough to get out of it."
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