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In Reply to: RE: Very Bad purchase from upscale audio Acoustic Zen Adagio posted by rbogartr on March 22, 2017 at 19:23:44
I don't have time to go through this thread. Very simply, several people looked at these speakers and did not see the difference in finish. If we had, I would have never let them leave. It would be a really dumb move.
Having said that, I don't doubt he sees it in brighter light than we had. Of course I will take them back. This isn't an issue. Or give him $300 credit as that's what it will cost to ship them back here. I also have another customer contact me and said he wants them which is a cheaper shipping solution for us.
I called Richard twice yesterday,and his voice mail did not answer. He could have simply called me from the beginning, as we have a toll-free number. He also does not respond to the e-mail I sent recently sent him.
I'm not monitoring this thread. He needs to simply e-mail me and I will send him a shipping label with my apologies.
Kevin is trying to make the buyer happy/content yet buyer is not helping by not conversing with him directly. I have had a few deals with Kevin, and will again. I have always enjoyed talking to him. When I had an issue with a Manley product he took matters in his own hands and took care of all issues, plus threw in an extra set of tubes. I will buy from Upscale Audio, again.
I am not discounting your experience, but the issue is that Kevin's attitude/behavior or whatever you want to call it is unpredictable and inconsistent. For a potential new customer, why take the chance.
"This purchase took me over the 10K mark with Upscale Audio."
The OP has dealt with Upscale Audio before, but from his explanation of being a tube amp repair shop, I guess he mainly purchased tubes. He goes on to say that he is a novice audiophile, so yeah, maybe he never ventured into this territory before, and is a potential audio as opposed to parts only customer.
(Edit. Only about 1K was tubes. He mentions some equipment. Assuming that was from Upscale?)
Hope this ends well for everyone.
"I know just enough to get into trouble. But not enough to get out of it."
Kevin Deal's second post should have been his first.
A smart move by Mr.Deal. However, like you said, the last post should have been his first post. Too bad that the reality of the situation dawned on him so late, but I guess better late than never, LOL,
BTW, let's now give him some slack, as I believe he has had some personal issues that he has dealt with in the past. Perhaps Mr. Deal can now begin to comprehend that one's expressions and personality can reflect badly on oneself, leading to undesirable consequences. We all have to think about these issues....only some more than others!
Now that's the Kevin Deal I have known. I am very sorry that this whole thing couldn't have been handled better by both parties. But Kevin has come through as I knew he eventually would. Like I said before, he has always been more than fair with me in all our transactions. As for being a little less than cordial at times, hey we all have bad days. But in the end Kevin has handled this thread like a gentleman. Upscale Audio and the staff are not a bunch of ass scratchers
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