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In Reply to: RE: Very Bad purchase from upscale audio Acoustic Zen Adagio posted by rbogartr on March 22, 2017 at 19:23:44
As a retailer Kevin can only do so much. He can refund the entire amount, or provide an additional discount due to the issues. Kevin is just a retailer he cannot be expected to do more than he did. He wouldn't have more than one demo pair at special pricing so he can't replace them. The speakers finish is a manufacturing issue I would think. What did they say about that, I wonder? Kevin has always been fair to me.
The finish a manufacturing issue? Keven knew of this defect and did not disclose it. Therefore it is a retail issue...
I don't completely agree with you on this. The speaker that is cloudy and brown is definitely below this manufacture's usual standards and should have been rejected before going out to the dealer (I am assuming here that Upscale was not responsible for the defect observed in this speaker as some others have suggested). I believe that a reputable company, which I assume AZ is, should get involved to satisfy the customer.
It is entirely possible that this pair of speakers were originally sold as "seconds", not an uncommon practice for manufacturers. Then the obligation falls to the reseller, be it an individual or a retailer, to disclose that fact. And the price should reflect it.
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