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In Reply to: RE: Very Bad purchase from upscale audio Acoustic Zen Adagio posted by rbogartr on March 22, 2017 at 19:23:44
Three things I will cover:We never got a manual, and I didn't even know they had one. Some speakers don't come with manuals, and I called Robert at Acoustic Zen to make sure one got sent out.
The tweeter we didn't check because we never used these speakers in the store that I recall. Acoustic Zen is sending a replacement, so I'm sorry for that problem and was not aware it existed.
The speakers were incredibly beautiful. The finish is the same as it was from the factory. In fact they were so good-looking the two girls that work here ooohed and aaahed. If he has an issue with the type of finish a speaker might have he shouldn't buy demos from across the country.
The listing on my website was a mistake at $2499. They were supposed to be $2999. But since the price was there I honored it anyway. The speakers, as evidenced here, have a warranty so $2499 was really a low price and I lost money on this transaction. The value isn't at issue here, but if you look to buy some the only ones for sale are on Ebay used, no warranty, with scratches for $2938.
My phone call with Richard was quite unusual, and I sensed this might happen. So I took pictures of the speakers as we inspected them before packing. You can see their beauty. They were regular A stock and Acoustic Zen will confirm that. If the finish has runs, which I didn't see, the manufacturer may have a comment on that. But I looked at these and didn't see it. As to a color difference, perhaps there is one but nobody here noticed it and I would not have shipped it had I seen it. Just to put this to bed I will give him a $200 refund
It would have been nice if he had called as the e-mail address he used is not always monitored as close as I like.
Edits: 03/23/17Follow Ups:
KD says: "The tweeter we didn't check because we never used these speakers in the store that I recall. If he has an issue with the type of finish a speaker might have he shouldn't buy demos from across the country."
Now if these where demos, nobody ever listened to them? Was it a static demo?
KD says: "The listing on my website was a mistake at $2499. They were supposed to be $2999. But since the price was there I honored it anyway. The speakers, as evidenced here, have a warranty so $2499 was really a low price and I lost money on this transaction."
Dealer discount is approx. 40 to 60% off, at least it was when I was in the business. Even at 40% off of the $2999 list, leaves a cost to Upscale of $1899 + shipping (not that much to ship within the same state) so there is no way he lost any money, he just didn't make as much as he wanted. By not taking care of this customer, he is loosing future sales. I bet the buyer could find a local shop that could repair the finish and match the colors at a decent price, Kevin should pay for that to avoid potential shipping damage and costs.
The MSRP for the Adagios is $4500 USD, not $3000. The Adagio Jrs are $3500 USD.
I usually agree with you but refinishing them???? My hobby is furniture builder. Refinishing them professionally would cost almost as much as the speakers.
I usually side with the sellers end since I dealt with the public, for what seemed like over 250 years. This is not going to end well on any level. Bad faith has been perceived by buyer and communication has broken down.
Just send back the speakers. Buyer sucks up the shipping cost so he can go on Audiogon and buy what he wants from the ass scratchers. The product worked after the tweeter issue - Bad Kevin!! Pictures were provided prior so buyer does have a percentage of liability. Seller has percentage of liability in not disclosing mismatched color tone to finish.
And Kevin SHOULD have known better to include working/tested but "AS IS"
"And Kevin SHOULD have known better to include working/tested but "AS IS"
It's hard to make that statement when you haven't even connected the speakers.
Oz
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill
I agree. I don't see any way he lost money on this deal. And in a previous post I pondered why he would even sell a speaker without checking it out first, that makes no sense at all.
Oz
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill
"Let's Make a Deal", "Deal or No Deal", "Deal of the Century", "Raw Deal", or "Just Deal", Mr. Deal? ;)
The speakers are different colors, You can see this in the first photo on the left. It is a milky cloudy faded finish. On a close up You can see what looks like someone used a spray can up close and the lacquer ran down. I am including a photo of the speakers in my living room. The beautiful clear red finish is perfect on the one on the left. The speaker on the right that came with a DOA tweeter's finish is faded, cloudy, and muddy brownish. Kevin just emailed me that he will credit me $200.00 if it makes me happy. No. I don't want his money. This deal is over. Just a giant appointment.
nt
"I know just enough to get into trouble. But not enough to get out of it."
I see a very light white milky hue and a slightly different color of rbogartr's right speaker. The left one looks good.
If you look close at the first from the left of Deal's photos, I see the same difference.
I am not seeing the cloudiness. I have found Kevin to be a delight on the phone and have made a few purchases from him. His offer to refund you 200.00 is more than fair IMHO. Since the speakers are under warranty, why not send them back to the manufacturer to see what they say about the finish?
"everything under the sun is in tune but the sun is eclipsed by the moon."
R. Waters
Interesting. It's very easy to see in both Mr. deal's and rbogartr's pic. Also, in rbogartr's pic you can see the streaks/runs in the finish. Take a closer look. I bet you'll see it.
Cheers,
Scott
Nice of Kevin to chime in here, proves that he is a stand-up guy.
I concur that there are (2) different finishes (for whatever reason) on these speakers. Certainly not brownish in any way, yes, to cloudy/milky dull appearance.
One last thing. The pictures Kevin posted I never saw until tonight. He did not send them to me. Second it is hard for me to capture the details on a Cell phone picture. In person it is shocking. Third, He never mentioned the appearance of the speakers in our" unusual Phone conversation". Ask your self, why then did he take pictures before he shipped them? No detail on the finish but oddly enough showing just enough to proof they do not match in color or quality. As far as why I gave up trying to contact him by phone, I left multiple messages for 2 days with two different folks at Upscale expressing that I wanted to place an order for the speakers. The told me I would need to talk to Kevin. He never returned my calls. I caught him at the end of the third day and that's when we had the "unusual phone conversation" in which he refereed to the members of this forum and those of Audiogon as Guys in their underwear scratching their asses. Now you have both sides of the story.
en
but here's what I would guess.
We have a house that's narrow and thee stories facing west with HUGE windows in front looking out to the ocean. If and when the sun comes out (and it often does in San Francisco, if only for an hour before sunset) it cooks the place. We bought cabinetry in the kitchen (which is in the front of the house) which is(was) bright red, much like those speaker WERE when new.
It took about a year for us to notice fading on the sides facing the front windows, and this with shades drawn in the afternoon and evening on most but not all days.
If these were in a showroom near a window during the time Upscale had them in inventory, that might explain the differences in color.
Just a thought.
Who knows?
See if the fading is on one side or both.
My one speakers woofers faded that way.
Return them. Think of the resale value if you ever decide to sell them.You would take a big hit on mismatched speakers!
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