Audio Asylum Thread Printer
Get a view of an entire thread on one page
|For Sale Ads|
In Reply to: RE: Very Bad purchase from upscale audio Acoustic Zen Adagio posted by rbogartr on March 22, 2017 at 19:23:44
Over the phone and be patient. Misunderstandings do happen and people are busy.
However, did you purchase them with a credit card?
If all else fails, its easy, put a claim in to your credit card company, specify it was an internet sale and last but not least "Item received not as described". The credit card insurance carrier always favor the buyer, NOT the merchant. Sure the merchant can challenge it, however, if its deemed in your favor, the merchant is also fined for challenging the claim.
This wouldn't be the first snarky dealer anyone has ever encountered, but he owes you a response to your complaint and perhaps some $$$ consideration.
I would think the manufacturer has some concerns about this as well.
But, it's a two-way street, like most transactions.
I learned of the credit card "item not as described" from a local high end dealer, who was actually scammed with a internet sale of a high end CD player. The buyer maintained that the item was received in poor cosmetic condition, with functionality issues and NO apparent shipping damage based on the condition of the shipping box. The merchant knew quite well this was a false claim. However, his options were a complete refund, as the buyer demanded or challenge the claim. The credit card company stated it was in his own right to challenge the claim, however, if he lost, he would have to cover approximately $5,000 for the claim investigation. As the responsibility was on him to prove the buyer wrong, not vice versa. So either pay the refund, or pay the refund plus $5,000. So yes, its double edge sword!
Post a Message!
This post is made possible by the generous support of people like you and our sponsors: