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I sold a DAC at the beginning of July on Audiogon that was in immaculate condition. The buyer received it on the 15th of July and I didn't hear anything back until August 17th at which point he informed me he's not sure it's working correctly because it's not outputing the balanced and unbalanced signals simultaneously. To be fair, I never tried to do that (and I'm not even sure it's supposed to).
He's claiming it's not working correctly and would like his money back, so (assuming it is supposed to do this): 1) What's a realistic time limit to find defects in a unit? At some point doesn't it happen on his watch and not mine? What's fair?; 2) Should I refund the money, offer to have it fixed or neither?
I'm just really thrown by the fact that (to my knowledge) it was in perfect working order when I shipped it. It was well packaged in the original packaging and arrived in great shape. That and the fact that it took him a month to tell me there was a problem, and I really wonder if he actually wants to use both outputs simultaneously or whether he's just trying to get out of the deal.
Having owned several different preamps, I have never come across one that lets you do both the balanced and unbalanced at the same time. And unless you are a dealer that offers a 30-day money back guarantee in your ad up front, this buyer you described has no recourse. Four weeks is too long to respond back to you with a problem. I am sure you are like most of us, once the item arrives, you can't wait to open it and play it.
them if it outputs both at once. I doubt that it does. On my DAC the balanced kills the unbalanced and visa versa. Then refer him to the manufacturer as well....
I have had plenty of gear, over the years with single-ended & balanced outputs. I always had to choose one or the other, I could never use both at the same time. Most say so in the manuals.
I asked the manufacturer and apparently it is supposed to output both at the same time. It's not stated in the users manual however and to be honest, I suspect he's just looking for an excuse to send it back and try something else but I want to be fair. I'm not how many people would even have this unit trying to feed both a balanced and single-ended system at the same time. It seems really unlikely.
Thanks for the thoughts.
Hi BadgerDMS - I had a similar situation on an Audiogon transaction many years ago. The buyer took 4 weeks before reporting a problem then wanted a full refund. Like you, the item was shipped with tracking info, double-boxed and in perfect working condition.
I refused the refund based on the 4 weeks from receipt to report so the buyer escalated to Audiogon through their "dispute" process. After exchanges from both parties with their side of the story and the facts of tracking (shipped and received dates), Audiogon sided with me due to the length and suggested two weeks was more than enough time and the buyer needs to take the responsibility to immediately unpack and fully check all functions.
Audiogon allowed 2 weeks in case of emergency trip, etc. In your case, I would deny the refund and make sure your funds are not in your PayPal balance in case the buyer pulls a stunt and disputes through PayPal.
Thanks Jeff. I want to be fair, but I'm leaning your way. I can't actually believe he wants to use the unit that way in the first place, and suspect he was looking for an excuse to get out of the deal.
I can think of a common "use case" for wanting both outputs to work simul: balanced output to main amps, unbalanced to subwoofer.
This is a very common use case.
I make no comment on anything else related to this transaction...
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