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Buyer bought this high dollar item from me on eBay and paid for it with PayPal. I shipped it by FedEx using my FedEx account to his confirmed PayPal address. FedEx made the first delivery attempt but no one was there to sign for the package. He called FedEx and made an address change to a completely different address out of state without my permission. I attempted to contact him twice through eBay for an explanation but not getting a response so far. Should I be concerned by this? What's the best way to handle the situation? The package is currently on transit. Thanks!
The recipient of a FedEx package can change the delivery address by going online within the tracking info page. I do it when I'm not going to be home to sign for a package and have it re-routed to a FedEx Home Office or my work. You have sent to the verified address and your tracking number records that information. You are covered by PayPal with this evidence.
Call FedEx and halt delivery.
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