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When USPS settles a damage claim in favor of the claimant (in this case the seller), does the recipient of the damaged item (buyer) also receive notice of the decision? What is to prevent the seller (who already has the buyer's money for the damaged item) from also pocketing the payment of the USPS claim? It seems that both parties should be made aware of the claim decision in this case. Does anyone know?
Ethics is what would prevent the seller from pocketing the payment of the USPS claim. So, buyers should be careful to deal only with reputable sellers.
So I guess there is no way for the buyer to know if the claim was settled. This seller stopped returning emails a couple weeks ago so I'm not getting warm fuzzies about it.
From a USPS standpoint, it is the seller/shipper who they deal with and/or pay damages to.
Even worse? If they ship UPS and/or FedEx, and they don't do it using their own account, the actual shipping center and/or UPS Store or FedEx facility is the one who is not only responsible for lodging all claims, but also will receive any reimbursement, should the claim be approved.
In each and every case, the intermediary typically has the ability to keep the actual shipper and recipient in the loop via email updates.
I say that as someone who owns/runs a UPS Authorized Shipping Outlet and FedEx Authorized Shipping Center. (UPS ASO, FedEx FASC) Sure can put me in a hard/crappy spot between any given seller and buyer.
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