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I've had a new PurePower APS 2000+ unit for just over 5 months and recently the battery will not charge. After Damian of PurePowerAPS helped diagnose the problem they said they would do a call pick-up to send back to the factory in Canada for repair. Here is his reply...
If you get no voltage reading from the Regenerator unit's Power Pack connector when it is plugged in and the breaker is in the on postion, it will almost certainly be a charger issue or charger interconnect wire contact problem inside the Regenerator unit.
I can supply a prepaid UPS waybill for a return trip and have it checked, corrected, tested, and back out the door in 24 hours. When you receive it you can re-attach the Power Pack and it will fully re-charge the batteries over a 12 hour period.
Let me know if I should use the address information we have on file and when to schedule pickup. If you prefer we can also just send the prepaid waybill to your email and you can either arrange a pickup at your convenience or drop the package off at any UPS location.
So this was late October and ever since PP now does not return emails or phone calls. Very disappointed in how they treat customers and would made sure everyone knows before buying a PP unit. Maybe they are out of business but I had many emails back and forth until it was ready to be shipped back for repair.
If this situation changes I will post an update.
Just to keep this discussion alive as PP has been actively marketing their new products lately. I have the PP2000 with the same problem. After discussing with Damian back in July 2012 on the phone, he issued an RMA for me to send the unit back for repair. It's been over 18 months. Whenever I called and e-mailed, if I get a response, either Damian or his father Richard would give me a bogus story that my unit is next on the list, they are upgrading the inside to a newer model, they are pulling a unit off the production line to send to me, etc. I have requested numerous times for them to send the unit back to me as-is at my expense, or allow me to trade it in for a new unit with cash but to no avail.
I've just filed a complaint with the Ontario Consumer Agency, but I am not hopeful that it will get me anywhere. Buyer beware.
If you are in the same situation as me, I suggest we all work together to file lawsuits at the small claims court against PurePower.
Please contact me if you are interested. I will share what I have done so far as well as next step.
My unit arrived back this Thursday and it's charged up and sounding wonderful.....finally!
Pure power is from Ontario, it's not really Canada.
No, a Country has good things going for it.
Thanks for the warning, if you as a retailer are having trouble think about the poor consumer and the treatment they might receive!
PP has been in touch and my unit has been shipped back, they tell me it will be just a dyas turn around time, very excited to get the unit back b/c it did make a very nice improvement.
SK any word on your unit? Did PP keep their promise with a short turn-a-round?
unit was dropped off at UPS, should have it by weeks end. :-)
So after going back to Canada 2 times I just couldn't get a buzz out of the system when the PP unit was in and either or both my turntable or phono stage was plugged in! I tried everything possible and still could not get the buzz to disappear. I've now heard from others with the same issue so I ended up selling my new unit with full disclosure. Wish it would have ended differently.
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