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In Reply to: RE: "Respected" company refuses to reimburse for non arrival posted by r17 on March 02, 2011 at 09:02:49
That is the problem with international First Class (surface) mail.
I learned my lesson on Ebay. An overseas seller did a Paypal chargeback, claiming non-receipt. Paypal immediately removed the money from my account.
Thankfully, it was a small item, not a lot of money was involved. I sent a replacement, and Paypal released the funds. Still, it was a hassle.
I still wonder if he received the first one.
Now, I ship overseas only via Express Mail, which is trackable. It is expensive. It may cost me some international business, but it eliminates this problem.
Follow Ups:
I believe that in most countries there is what is called registered mail,where the recipient signs when the item is received.In my country this option adds on a bit more than i$ to the cost of expedition.
You are right that I can not prove receipt or the lack thereof,but my combined A'gon and Ebay feedback should be able to dispel doubts.
In the case of this clamp,the Seller neglected to inform me that the item was sent via International surface,shipped out 9 days after receiving payment,and a few more things that had me on edge to begin with.
If it took longer than it should have to get to you thats very normal , no big deal . If you don't get it at all thats different . I wouldn't even start calling till it's a few weeks over due .
As of this writing,having paid Dec. 20th,and having been promised 4-6 weeks delivery,it is more than a month overdue.
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