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Ordered 2 caps from RS Israel.Receive an invoice for 6.
Phoned them in order to talk with a human being.She says-we have 2 3300 mF 450V caps in stock-will arrive in 3 days.Place the order.Receive 3 days later-2 2200 mF 450V caps.Email them with the info that there is a mistake.No reply.Phone them today and was told-the person that you spoke to is unqualified to accept orders,pay a restocking fee of 255 and we will replace.
I wrote to RS components worldwide to inform them how their Israeli branch is working.Any experience with RS elsewhere?
Follow Ups:
Ordered 2 caps from RS Israel.Receive an invoice for 6.
Phoned them in order to talk with a human being.She says-we have 2 3300 mF 450V caps in stock-will arrive in 3 days.Place the order.Receive 3 days later-2 2200 mF 450V caps.Email them with the info that there is a mistake.No reply.Phone them today and was told-the person that you spoke to is unqualified to accept orders,pay a restocking fee of 25% and we will replace.
I wrote to RS components worldwide to inform them how their Israeli branch is working.Any experience with RS elsewhere?
After complaining bitterly to RS International and receiving the reply based on the false info provided by the Israeli branch,and refuting the Israeli branch's claims one by one,I received notice from RS international that they will send me the right caps at their expense.
That's good to hear. I've dealt with RS a few times, once in person at a UK branch, and via internet or phone order. They struck me as impersonal but professional. Like most of the big international distributors. Not my first choice for a small order under $50 that's coming out of my own pocket. That's where Digikey shines, with $8 shipping and no border hassles. Unlike Mouser, who are liable to ship a $3 backorder that'll cost me 10 times that in shipping and brokerage fees.
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