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In Reply to: RE: My Poor Wallet: Copland's Symphony #3 w/Slatkin and the Detroit Released posted by ahendler on June 09, 2017 at 15:52:07
I have tried, unsuccessfully, to get Tidal Customer (Dis)service to fix this problem. For at least 4 months many classical albums on Tidal have been loaded with the tracks out of sequence. It seems to happen most to labels handled by Naxos and other small labels. Customer Service thanks me for the info, passes it on to the "Content Group" and closes out the ticket. I have reopened these tickets on numerous occasions only to be told that the Content folks will get to it when they get to it. I have no way of communicating directly with these mysterious Content gurus.
When a BIS album recently showed up with this same disease, I contacted Bissie (Robert von Bahr) who in turn contacted the Content Manager at Naxos, which is the content provider to Tidal for all labels handled by Naxos. They obviously failed to get a resolution, and now they won't even respond to my follow-up emails.
A couple of weeks ago a new Cedille album showed up on Tidal with the tracks out of order so I contacted the label (I figured maybe a small label would be more responsive). They thanked me for pointing it out, said they would contact Tidal, and .... nothing has happened yet.
This problem does not happen for the big labels. What I think is happening is that some time after the first of the year Tidal made a subtle change in how the content providers should format their submissions, and a few folks haven't changed their files.
I hate having to create playlists because Tidal can't provide the albums in the correct manner. It is amazing that the labels let this happen. I know that classical stuff on Tidal is not a big deal, but what happened to taking pride in your work?
This is also driving me nuts. I use the iPeng playlist editor to select only the tracks I want to listen to, but it would be nice to play the discs thru the way intended.
Perhaps if enough of us complain.
How do you contact Tidal?
Go to tidal.comm, find "contact us" from the menu, go to faq page, find "submit a request". Good luck. :)
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