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In Reply to: RE: Quick-fix: will the IIIa ribbon with fit the 3.7? posted by Beluga on January 09, 2017 at 12:05:56
" Early November I ordered a repair kit from Magnepan, but it hasn't arrived yet."
before you do anything crazy, have you tried to contact them and see where your oder is at ?
Follow Ups:
Hi! Yes, I emailed them several times. They finally answered me with a short email saying they had been without a service manager and that a new service manager, Pat, starts Monday (that is yesterday).
Seems like they are thinly manned. For years I have had contact with Sheila Reynolds (during my IIIa period), but I guess she is away. Last fall Mick Bucher and Kari Hoffman received and answered my order, but after that silence - until now. No signature on the "new service manager" mail, though.
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In Our Ears We Trust!
All is relative ...
Sheila left and her replacement became seriously ill. The other employees tried to fill in while they were finding a replacement, but inevitably fell behind. Unfortunately, they aren't a large company so when a key employee with specialized knowledge leaves or is indisposed there isn't always someone who can cover for them.
....
" Perhaps Magnepan was acquired by a company in China? "
No....
I called the service department about 2 weeks prior to Thanksgiving. I got a recorded message saying that I should send an email to servive@magnepan (?) and I did twice since I received no reply, then about three days ago, when I received an email saying I should call them.
Perhaps Magnepan was acquired by a company in China?
(It's understood that sometimes an individual has to be away from for a number of valid personal reasons, however responsibility dictates that someone takes over for them until they return. In the worse case scenario an individual can't return. Should matters of this type come to a grinding halt. I have to wonder if the person who upgrades 3.7s to 3.7is, similarly indisposed.
As far as I know, the ribbon cages are identical. I have both types! The difference is the size of the magnets and the width of the ribbon.
Hi guys - thanks for the follow-up!
I still haven't received the repair kit nor further response from Magnepan service dept.
I seriously consider doing a "IIIa"-fix just to get some sound from "the rest of it". Probably just a connection bridge in some way.
Hope Magnepan catches up soon - of course understandable when illness happens but they could at least set up an automatic mail response explaining the delay. But maybe they didn't have time to upgrade from WordPerfect yet ... :o
Sorry ...
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In Our Ears We Trust!
All is relative ...
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