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In Reply to: RE: Ordering from Magnepan, lol if it wasn't sad posted by Utley1 on December 24, 2016 at 16:22:32
"Reserve your anger to a car company or a bank."
Well said!
Follow Ups:
There is still a wonderful fellowship on this site:a rarity in this world. I am grateful for more than the occasional moments of brilliance(quite often really) that I encounter with the actors here. Remarkable and extraordinary indeed.
I've been in customer service for over 30 years and Magnepan is at the very top of my list. I have had several occasions where I have dealt with them, mostly replacement ribbons, and to talk directly with someone there I believe is huge, so you have to call during the day, that's what lunch hours are for. I have had a situation with my mid-range failure and talked to Wendell directly, I'm not happy that I now need to repeat the procedure with the other speaker but I have called them, talked to Karen and as soon as funds allow me to I will second the second panel to them for repair.
Late last week I had a buzz in my speakers and I placed a call to Sanders, talked to Roger personally and he led me to the problem within minutes. So Wednell - Roger and the other companies that operate this way. please don't change a thing you are a dying breed......
+1
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