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In Reply to: RE: REVIEW: Vacuum State Electronics VSE modified Sony SCD-XA5400ES with Terra Firma Lite SACD Player (Modded) posted by Metralla on August 09, 2009 at 15:49:59
Some time ago I enquired via e-mail to send my SCD to the Aust Agent to have Allens mods done.
I never even had the courtesy of a reply.
I mentioned to Allen and after a boot up the bum to this gentleman an email was begrudingly sent my way. A bit late and rather left the feeling of slow attitude to enquires--gave the feeling of unbusinesslike manner from his rep here.
Needless to say the adage --"you only get one chance to make a good impression' rather
dampened my enthusiasm for the upgrades-would my Player if I sent it be treated with the same diffident response?
I never followed this up--so just a note I hope Aust/NZ customers are now treated in the manner which I feel Allen demands and is merited.
My best to him for the continuing success of the obviously lauded program.
Good listening,
Des (Fellow K/one and previous owner of the magical Wright AM tuner!)
Follow Ups:
I am a little perplexed, much of the Terra Firma beta testing was done in Australia and we are talking up near 50 in the last 12 months. If you emailed me and didn't get a response, I am not sure why. A few months ago I had a major computer melt-down and maybe it was just bad timing as I did loose some emails I had read but hadn't yet responded to. I have also had spam filter problems where it seemed that audiophile gobbledeegook wasn't considered legimate? :-(
So call me on 02-96074650 or 0412-203382, would love to have a chat as many do - or if you email again, I will do my best to respond as I usually try to. The development of the 5400 VSE prototype reviewed here was spread across two countries/continents.
Hi Joe, All cool now --Allen buzzed me offline-- I know how Email can be unreliable at times --I'm at present on a photo book assignment in the US till Sept I shall give you a call when I return and discuss where we go from there.
What's past is History--keep up the good work.
DesW
(nt)
You should have called instead of e-mailing. That way you are sure to get a response. Unless he doesn't answer his phone!
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