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In Reply to: RE: Stax SR-009 repair posted by RealStereo on September 09, 2016 at 12:04:56
I can confirm STAX USA will not repair out of warranty (or in warranty) STAX headphones originally sold in, or bought from Japan.
They can tell from the serial number.
I will NEVER buy from STAX USA. They are pricks!
Elusive Disc also sells STAX products, usually cheaper than STAX USA.
I bought straight from Japan from PriceJapan for $1200 off.
PriceJapan's website says they can act as an agent for the STAX factory in Japan for IN, and OUT of warranty repairs. You ship to them, they ship to the Stax factory, then the factory ships to PriceJapan, and they ship back to you.
I Emailed PriceJapan for info Today.
Edits: 09/10/16Follow Ups:
Will be fun to ask (in my usual LOUD voice) about this at their booth.
I have never been to RMAF.
STAX USA hates the grey market, and burns "everyone" that legally bought the SR-009 in Japan.
How can they tell grey market, from legally bought in Japan and carried into the USA from the serial number??
Ask them that at RMAF!
Many Japanese corporations have this same policy - Canon and Nikon to name just two. I don't buy gray market, but in the case of photo gear, I've been told the US branch will perform repairs if the unit is accompanied by an in-house receipt in yen from an authorized Japanese dealer. That covers tourist purchases. There are good reasons for all this, but the bottom line is that this is SOP for gray market goods.
Buy Chinese. Bury freedom.
If you legally bought from a store in Toyo, and carried into the US, they would also refuse service! WTF!
These Japanese companies sell to anyone. If they can not vent sellers that go grey market, it is their own fault!
Cannon and Seiko will service any product in the US regardless of where it was bought, and at what discount. Cameras and watches are sold all over the internet from US companies for cheap, and you can get, at worst, out of warrant repairs. There are many many dealers and non approved sources, that will repair any Nikon.
The STAX factory is the only place that can repair the SR-009. Why doesn't STAX send out spare electrostatic panels to dealers around the world, for easy swap out, and avoid the return to Japan! I guess they are not that smart!
They value the customer, STAX USA does not.
STAX USA has poor service even if you bought from them!
You might be correct about Canon. I think their policy in this maybe isn't consistent. Sometimes they'll service it, sometimes not. I wholly agree with you about the issue of legitimate purchases on-site at foreign dealers. Stax should not have an issue with that. I wouldn't knowingly buy products from a company that treats customers this way.
Buy Chinese. Bury freedom.
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