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In Reply to: RE: Not all boomers are disconnected from posted by E-Stat on June 08, 2017 at 18:08:05
Service used to be king and then it completely disappeared. An example is Best Buy and chains like it. I asked them if something breaks do I return it here. No if it fails I would have to ship it to Sony or HP or whatever the item was.
Huh? Then why would I not buy the exact same items for $100s less online if I'm going to have to do all the work myself if something fails - in other words what the heck is the point of the B&M store? Since most of the time I know more about the product they're selling me than they do - and there is no service should it fail.
I live in Asia so I have gotten used to paying $4-$10 15-30 minute taxi rides. So it's a huge shock going back to the west and Paying $10 (plus an expected tip) for a ride less than 2km.
And hotels in Vancouver have become utterly obscenely priced. The River Rock by the Vancouver airport this summer will run $420 a night plus tax. The worst hotels in the worst part of town will run $150 - and you'll probably step on a heroine needle. B&B all the way. Seattle is doing the same thing - the Blue Jays go to Seattle once a year and usually have more fans attending that Seattle fans - it's a Jay's home game almost. But this year they have jacked up the prices at the hotels and I believe also the game tickets. I get it try to cash in but you get greedy and down the line you might shoot yourself in the foot - Blockbuster Video.
I do understand what the writer was talking about with certain businesses that seem to cater to older generations because you can physically see the kinds of shoppers that seem to keep certain stores afloat. I ate at an Applebees....Once. And while we disagree on some financial issues she talks about one thing most will agree on that finance courses should be core subjects and dealt with more seriously. People need to take responsibility for themselves and not rely on everyone else, government, to solve their problems.
Living in Hong Kong I see tremendous financial literacy and tax form that is four pages. Everyone pays their tax at the end of the year in two lump sum payments 80% in January and 20% in April. Not taken off every cheque etc. This writer alludes to this but man streamlined from the government on down - but it takes a public that knows how to save and be ready to make a $30,000 tax payment and not blow it all and then can't pay at the end of the year. Not like some people I know who get their $3,000 paycheque on Friday and have $400 left on Monday because of drinking and gambling all weekend. Her point out about making less and spending smarter will likely serve her as a benefit later in life.
Yes, they have stores, but they also have a huge on-line presence and when I call my local store there is no way to speak to a person... you just go round and round in their phone system.
All I wanted to know is if they had a certain TV on display.
You can't find that out on the phone... but if you key in the Best Buy SKU # for that item you can find out if its in stock.
For me, any store you call and a person doesn't pick up the phone is not true B&M.
They miss the point entirely.
reelsmith's axiom: Its going to be used equipment when I sell it, so it may as well be used equipment when I buy it.
The internet has separated the control of access to goods, services and information from physical gateways or controllers of content.
In education, it's not enough to control access to knowledge (you don't any more). For news, traditional networks are - even as we speak - fighting battles to retain control over what is news and what isn't. Cinemas have had to rethink what they are offering if their core USP is available online.
Truthfully, any physical business which will survive, is augmenting its core offering and focusing on the experience more completely. Schools focus on their star educators and boost the overall learning and student experience. Cinemas emphasise the social dimensions or other additional local USPs if they have them. Broadcasters increasingly focus on their ability to curate content and produce new material themselves (Netflix and Amazon productions, HBO original series).
So, audio B&M stores could do the same: system set-up, room treatments, kit-building, acoustic theory lessons, recording technique classes, etc etc. Adding music sales and booths for listening (per the past). Stores which realise this will survive. Box-shifters will (and are) lose the fight to the online distribution centre.
C'est la guerre.
"... only a very few individuals understand as yet that personal salvation is a contradiction in terms."
Ridiculous to state that Boomers bought more stuff of lesser quality and that Millennials are more sophisticated consumers. Exactly that sort of statement is the essence of the problem. The world has changed and so has the experience of buying stuff. "More or less" is polarizing; it's not more or less, it is sure as hell different.
Which of your kids have ability to make nuanced decisions on what they want to buy? Actually I can expand that to people in general not just our kids. The ability to see products, to feel, to hear, to smell the store, to experience the "experience" with more than a visual representation of what they might receive. Seems like we're in a trickle over economy where someone sees something first on the internet, tells his or her friends, they buy it (or not), etc. There is less and less of the experience now and more of a binary on/off switch based upon reviews by other people. Not more sophisticated, just different.
Jeff Bezos is defining the future of shopping now with B&M bookstores and acquisitions like Whole Foods. I wonder what it's going to be!
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